ServiceNow Principal Lead

Ameriprise Financial Services; India; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Cab Facility provided

Job summary

Ameriprise India LLP is seeking an experienced ServiceNow Lead to design, develop, and implement ITSM solutions across multiple modules. You will manage a developer team, align business requirements with technical solutions, and drive Agile practices within the team.

The role requires 9–12 years of software development experience, ServiceNow ITSM expertise, and strong communication skills. Office-based position in Hyderabad/Gurugram/Noida with in-office collaboration.

Qualifications

• Bachelor's degree in computer science, engineering, business, or comparable studies
• 9-12 years of experience in Software Development
• Experience in ServiceNow ITSM modules Testing (IM, PM, CM, KM, ESS, Discovery Asset, Service Catalog, CMDB, GRC, HRSD)
• High awareness of software quality, strong analytical and conceptual skills
• Excellent documentation and communication skills and strong attention to detail required.
• Demonstrate strong ability to evaluate constraints, risks, and dependencies.
• ServiceNow Administrator Certification
• ServiceNow Developer Certification
• HRSD Micro Cert (Good to have)
• GRC Micro Cert (Good to have)
• 4+ years in a technical leadership role

Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions
• Manage a team of developers, providing guidance and oversight to ensure best practices and quality standards are met
• Collaborate with Business Analysts to translate business requirements into technical solutions
• Drive the adoption of Agile methodologies within the development team
• Conduct code reviews, enforce coding standards, and contribute to continuous improvement initiatives
• Provide technical leadership in the integration of ServiceNow with other enterprise systems
• Maintain up-to-date knowledge of ServiceNow features, with a focus on GRC and HRSD capabilities
• Service Now Scripting experience - JavaScript, Angular JX, Jelly, XML, etc.
• Experienced in implementation of workflows, flow designer, script includes, client scripts, policies, etc.
• Design and implement ITSM Modules in ServiceNow, including Incident, Problem, Request, Change, Configuration Management, Service Portal
• Knowledge of HRSD, ITBM, GRC & ITOM preferred
• Experienced in Service Now SOAP and REST Integration
• Knowledge on Workspaces is a plus
• Ability to recognize potential and actual issues, need and opportunities for improvement

Skills

ServiceNow ITSM

JavaScript

Agile

Leadership

GRC

HRSD

SOAP/REST

Workspaces

Education

Bachelor's degree in computer science, engineering, business, or comparable studies

Tools

ServiceNow

Flow Designer

Jelly/XML

REST/SOAP Integration

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions
• Manage a team of developers, providing guidance and oversight to ensure best practices and quality standards are met.
• Collaborate with Business Analysts to translate business requirements into technical solutions.
• Drive the adoption of Agile methodologies within the development team.
• Conduct code reviews, enforce coding standards, and contribute to continuous improvement initiatives.
• Provide technical leadership in the integration of ServiceNow with other enterprise systems.
• Maintain up-to-date knowledge of ServiceNow features, with a focus on GRC and HRSD capabilities
• Service Now Scripting experience - JavaScript, Angular JX, Jelly, XML, etc.
• Experienced in implementation of workflows, flow designer, script includes, client scripts, policies, etc.
• Design and implement ITSM Modules in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal.
• Preferred to have knowledge of HRSD, ITBM, GRC & ITOM.
• Experienced in Service Now SOAP and REST Integration
• Good to have knowledge on Workspaces.
• Ability to recognize potential and actual issues, need and opportunities for improvement in the implementation.
• Ability to find defects and effectively report them.
• Exposure to Agile methodologies and drive adoption within the development team

Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions
• Manage a team of developers, providing guidance and oversight to ensure best practices and quality standards are met.
• Collaborate with Business Analysts to translate business requirements into technical solutions.
• Drive the adoption of Agile methodologies within the development team.
• Conduct code reviews, enforce coding standards, and contribute to continuous improvement initiatives.
• Provide technical leadership in the integration of ServiceNow with other enterprise systems.
• Maintain up-to-date knowledge of ServiceNow features, with a focus on GRC and HRSD capabilities
• Service Now Scripting experience - JavaScript, Angular JX, Jelly, XML, etc.
• Experienced in implementation of workflows, flow designer, script includes, client scripts, policies, etc.
• Design and implement ITSM Modules in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal.
• Preferred to have knowledge of HRSD, ITBM, GRC & ITOM.
• Experienced in Service Now SOAP and REST Integration
• Good to have knowledge on Workspaces.
• Ability to recognize potential and actual issues, need and opportunities for improvement in the implementation.
• Ability to find defects and effectively report them.
• Exposure to Agile methodologies and drive adoption within the development team

Required Qualifications:

• Bachelor's degree in computer science, engineering, business, or comparable studies
• 9-12 years of experience in Software Development.
• Experience in ServiceNow ITSM modules Testing (IM, PM, CM, KM, ESS, Discovery Asset, Service Catalog, CMDB, GRC, HRSD)
• High awareness of software quality, strong analytical and conceptual skills
• Excellent documentation and communication skills and strong attention to detail required.
• Demonstrate strong ability to evaluate constraints, risks, and dependencies.
• ServiceNow Administrator Certification
• ServiceNow Developer Certification
• HRSD Micro Cert (Good to have)
• GRC Micro Cert (Good to have)
• 4+ years in a technical leadership role

Location: Hyderabad /Gurugram/Noida

Timings: 2 PM till 10:30 PM

Cab Facility provided: Yes

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, produc