ServiceNow Principal Engineer

Deutsche Bank; Maharashtra; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit

Sponsorship for industry relevant certifications

Job summary

Deutsche Bank is looking for a ServiceNow Principal Engineer to lead the implementation of ServiceNow solutions. This role involves driving delivery across complex transformation programmes, managing hands-on projects in a regulated banking environment. The ideal candidate will have advanced expertise in ServiceNow modules, strong problem-solving skills, and a commitment to ensuring effective implementations.

Successful applicants will benefit from comprehensive training and a supportive environment that promotes continuous learning and professional growth. Exceptional benefits include a best-in-class leave policy and childcare assistance.

Qualifications

• Proven experience delivering ServiceNow implementations in large, complex environments.
• Strong hands-on expertise across ServiceNow modules.
• Deep understanding of ServiceNow development, configuration, and scripting.

Responsibilities

• Lead end-to-end ServiceNow implementation, from requirements through to deployment.
• Shape and support the ServiceNow platform architecture roadmap.
• Coordinate integration design across systems to ensure secure workflows.

Skills

ServiceNow implementations

ServiceNow modules (ITSM, CMDB, ITOM)

Data modelling and CMDB/CSDM knowledge

Problem-solving skills

Hands-on technical expertise

Job description

Position Overview

Job Title: ServiceNow Principal Engineer

Corporate Title: Director

Location: Pune, India

Role Description

• You will lead the end-to-end implementation of ServiceNow solutions, driving delivery across complex transformation programmes within a global banking environment. You will work closely with product owners, architects, and engineering teams to design, build, and deploy scalable, secure, and high-quality solutions.
• This is a hands‑on leadership role, where you will combine deep technical expertise with delivery ownership—ensuring that ServiceNow capabilities are implemented effectively, aligned to business outcomes, and compliant with regulatory requirements.

What We’ll Offer You

• Best in class leave policy.
• Gender neutral parental leaves.
• 100% reimbursement under childcare assistance benefit (gender neutral).
• Sponsorship for industry relevant certifications and education.
• Employee Assistance Program for you and your family members.
• Comprehensive hospitalization insurance for you and your dependents.
• Accident and term life insurance.
• Complementary health screening for 35 years and above.

Your Key Responsibilities

• Shape and support the ServiceNow platform architecture roadmap, ensuring alignment with enterprise strategy and shared goals.
• Oversee platform design standards, helping teams collaborate and maintain consistent, inclusive and effective solutions.
• Support solution design reviews, guiding data models and integration approaches to ensure strong, dependable outcomes.
• Coordinate integration design across systems, ensuring secure, scalable and connected workflows that support business needs.
• Strengthen platform resilience by supporting performance, security and operational continuity requirements.
• Work closely with stakeholders to support innovation, automation and continuous improvement across the platform.
• Lead end-to-end ServiceNow implementation, from requirements through to deployment and hyper‑care.
• Translate business requirements into high‑quality technical designs and implementable solutions.
• Drive hands‑on configuration, development, and integration across ServiceNow modules (ITSM, CMDB, ITOM, etc.).
• Own and govern solution delivery quality, ensuring adherence to development standards and best practices.
• Lead integration implementation using APIs, events, and enterprise integration patterns.
• Collaborate with architects to ensure alignment with target architecture and data models (e.g. CSDM).
• Support release management, deployments, and environment strategy.
• Identify and deliver automation opportunities to improve efficiency and platform adoption.
• Troubleshoot and resolve complex technical issues during implementation and post‑go‑live.
• Mentor engineering teams and contribute to building strong engineering capabilities.

Your Skills And Experience

• Proven experience delivering ServiceNow implementations in large, complex environments.
• Strong hands‑on expertise across ServiceNow modules (ITSM, CMDB, ITOM, integrations).
• Deep understanding of ServiceNow development, configuration, and scripting.
• Experience implementing integrations using REST APIs and event‑driven architectures.
• Strong knowledge of data modelling, CMDB/CSDM, and platform design principles.
• Experience working in regulated environments (banking/financial services preferred).
• Demonstrated ability to lead delivery while remaining hands‑on technically.
• Strong problem‑solving skills with ability to drive issues to resolution.

How We’ll Support You

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

We welcome applications from all people and promote a positive, fair and inclusive work environment.