ServiceNow Principal Business Process Analyst

ecolab; India; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Ecolab in India seeks a Senior Business Analyst to partner across the organization, gathering requirements, and translating needs into functional specs for IT and ServiceNow teams.

You will define high- and low-level designs, identify gaps, support project plans, and drive automation and best practices in ServiceNow modules. Collaboration with stakeholders is essential for success.

Qualifications

• Bachelor's degree in business administration, IT or related field.
• 8+ years of experience in business analysis or related role.
• Familiarity with ServiceNow configuration, basics scripting, and integration capabilities.

Responsibilities

• Collect and document business requirements.
• Translate business needs into functional specs and process flows.
• Identify gaps and opportunities for automation and optimization.
• Own high-level and low-level design from a functional standpoint and extend to business knowledge as needed.
• Conduct analysis to support decision-making and collaborate to define project requirements.
• Support development of project plans and timelines.
• Prepare reports and presentations for management.
• Participate in meetings and propose process improvements.
• Assist in other duties as assigned by Senior Business Analyst or Manager.
• Recommend continuous improvements leveraging ServiceNow capabilities.

Skills

Business analysis

Documentation

Requirements gathering

Communication

Project coordination

Education

Bachelor's degree in business administration or IT

Tools

ServiceNow configuration

Service Portals/ESC

Virtual Agent AI

Predictive Intelligence

Workspace

Process Automation playbooks

Job description

Job Summary: In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions, and collaboratively define solutions that address key opportunities

Key Responsibilities

• Assist in the collection and documentation of business requirements.
• Translate business needs into functional specifications and process flows
• Identify gaps, inefficiencies, and opportunities for automation and optimization
• Owns HLD and LLD from functional standpoint however shall not be limited to only functional aspects alone and may extend further to business knowledge also.
• Conduct research and analysis to support business decision-making.
• Collaborate with stakeholders to identify and define project requirements.
• Support the development of project plans and timelines.
• Assist in the preparation of reports and presentations for management.
• Participate in meetings and provide input on business processes and improvements.
• Perform other duties as assigned by the Senior Business Analyst or Manager.
• Recommend continuous improvements leveraging ServiceNow's evolving capabilities.

Minimum Qualifications

• Bachelor's degree in business administration, Information Technology, or a related field.
• 8+ years of experience in a business analysis or related role.
• Familiarity with ServiceNow configuration, basics scripting , and integration capabilities.
• Strong functional experience in Service Portals/ESC , Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks
• Good Understanding on ServiceNow foundational data and data models for more than 2 applications
• Good Understating of ServiceNow best practices.
• CSM experience is must have. SNOW CSM or Servicenow CSM
• MCO(Manufacturing Commercial Operations), APO(Accouns Payable Operations), FSM(Field Service Management) experience is a plus

Skills

• Good in building functional, technical specs, Presentation based on project scope, Process Flows based on Business processes
• Ability to manage multiple tasks and priorities.
• Basic knowledge of data analysis and reporting.
• Familiarity with project management software is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• High understanding of business analysis methodologies and tools.

Nice to Have

• Certification ITIL Expert or ITIL v3/v4 or
• Certifications on ServiceNow CSA and Business Analyst from other institutions
• Experience supporting global enterprise environments.