Principal Architect

Ecolab; Bengaluru; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Ecolab in Bengaluru seeks an experienced Senior Business Analyst to partner across divisions, IT, and ServiceNow teams. You will gather user stories, design sessions, and collaboratively define solutions addressing key opportunities.

The role demands 8+ years in business analysis, strong ServiceNow expertise, and excellent communication to drive business process improvements. The ideal candidate will translate business needs into functional specs, drive process automation, and collaborate with

Qualifications

• Bachelor’s degree in business administration, IT, or related field.
• 8+ years of experience in business analysis or related role.
• Familiarity with ServiceNow configuration, basics scripting, and integration capabilities.
• Strong functional experience in Service Portals/ESC, Virtual Agent AI, Predictive Intelligence, Workspace, and Process Automation playbooks.
• Good understanding of ServiceNow foundational data and data models for more than two applications.
• Strong knowledge of ServiceNow best practices, CSМ experience is a must.
• Experience with manufacturing operations context is a plus.

Responsibilities

• Gather, document, and translate business requirements into functional specifications and process flows.
• Identify gaps, inefficiencies, and opportunities for automation and optimization.
• Own high-level and low-level design from a functional standpoint.
• Conduct research and analysis to support business decisions.
• Collaborate with stakeholders to define project requirements and timelines.
• Prepare reports and presentations for management.
• Support meetings and contribute improvements to business processes.

Skills

Analytical skills

Communication

Interpersonal skills

MS Office

Prioritization

Problem-solving

Project management software

Education

Bachelor’s degree

Tools

ServiceNow

Service Portals/ESC

Virtual Agent AI

Predictive Intelligence

Job description

Job Summary: In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions, and collaboratively define solutions that address key opportunities

Key Responsibilities:

• Assist in the collection and documentation of business requirements.
• Translate business needs into functional specifications and process flows
• Identify gaps, inefficiencies, and opportunities for automation and optimization
• Owns HLD and LLD from functional standpoint however shall not be limited to only functional aspects alone and may extend further to business knowledge also.
• Conduct research and analysis to support business decision-making.
• Collaborate with stakeholders to identify and define project requirements.
• Support the development of project plans and timelines.
• Assist in the preparation of reports and presentations for management.
• Participate in meetings and provide input on business processes and improvements.
• Perform other duties as assigned by the Senior Business Analyst or Manager.
• Recommend continuous improvements leveraging ServiceNow’s evolving capabilities.

Minimum Qualifications:

• Bachelor’s degree in business administration, Information Technology, or a related field.
• 8+ years of experience in a business analysis or related role.
• Familiarity with ServiceNow configuration, basics scripting , and integration capabilities.
• Strong functional experience in Service Portals/ESC , Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks
• Good Understanding on ServiceNow foundational data and data models for more than 2 applications
• Good Understating of ServiceNow best practices.
• CSM experience is must have. SNOW CSM or Servicenow CSM
• MCO(Manufacturing Commercial Operations), APO(Accouns Payable Operations), FSM(Field Service Management) experience is a plus

Skills:

• Good in building functional, technical specs, Presentation based on project scope, Process Flows based on Business processes
• Ability to manage multiple tasks and priorities.
• Basic knowledge of data analysis and reporting.
• Familiarity with project management software is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• High understanding of business analysis methodologies and tools.

Nice to Have

• Certification ITIL Expert or ITIL v3/v4 or
• Certifications on ServiceNow CSA and Business Analyst from other institutions
• Experience supporting global enterprise environments.

Ecolab is a global leader in sustainability, providing innovative water, hygiene, and infection prevention solutions to enhance safety and efficiency across diverse industries.

Chemical Manufacturing Manufacturing

Company size 10,001+ employees

Company type Public company

Total funding $4.7B Post IPO Debt

Momentum

Team growth

Momentum

Team growth

3% in 12 mo

48,631 employees on LinkedIn

Capital

Funding history

Post IPO Debt$4.7B

Apr 2026

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