ServiceNow Platform Engineer

Persistent Systems; Pune District; Hybrid; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Group term life

Personal accident insurance

Mediclaim health insurance

Hybrid work model

Growth opportunities

Education sponsorship

Long Service Awards

Flexible hours

Job summary

Persistent Systems in Pune is seeking an experienced ServiceNow Platform Engineer with 6–9 years of hands-on experience. You will design, develop, customize, and support ServiceNow solutions, ITSM modules, and Service Portal components to improve IT service delivery and efficiency.

The role requires strong integration skills (REST/SOAP), Flow Designer, and enterprise workflow automation, along with collaboration with stakeholders to deliver scalable, compliant solutions across the organization.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• 6–9 years of hands‑on ServiceNow development and platform engineering.
• Strong expertise in ITSM modules and Service Portal customization.
• Experience with Flow Designer and enterprise workflow automation.
• REST/SOAP integrations and CMDB familiarity.

Responsibilities

• Develop, configure, and maintain ServiceNow applications and customizations.
• Design scalable workflows and automation to improve processes.
• Configure ITSM modules: Incident, Problem, Change, Service Requests, Service Catalog.
• Build and enhance Service Portal components and widgets.
• Create Business Rules, Client Scripts, UI Policies, and Script Includes.
• Integrate ServiceNow with external systems via REST/SOAP APIs.
• Troubleshoot production and development issues; ensure security and stability.
• Collaborate with stakeholders to gather requirements and deliver solutions.
• Document configurations and provide knowledge transfer; assist in release management.

Skills

ServiceNow Platform

ITSM

Service Portal

Workflow Automation

REST & SOAP Integrations

Flow Designer

CMDB

Scripting

Agile

Stakeholder Management

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

ServiceNow Studio

REST APIs

SOAP APIs

Job description

We are looking for an experienced ServiceNow Platform Engineer with strong expertise in ServiceNow development, ITSM modules, Service Portal development, and workflow automation. The ideal candidate will play a key role in designing, developing, customizing, and supporting ServiceNow solutions that improve IT service delivery, streamline business processes, and enhance operational efficiency. This position requires a strong understanding of ServiceNow platform capabilities, integration technologies, and enterprise service management best practices.

• Role: ServiceNow Platform Engineer
• Location: All Persistent Locations
• Experience: 6 to 9 Years
• Job Type: Full Time Employment

What You’ll Do:

• Develop, configure, and maintain ServiceNow applications, modules, and platform customizations.
• Design and implement scalable workflows, automation solutions, and business process improvements within the ServiceNow platform.
• Configure and support ITSM modules including Incident Management, Problem Management, Change Management, Service Requests, and Service Catalog.
• Develop and enhance Service Portal components, custom widgets, pages, and user interfaces.
• Create and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Flow Designer implementations.
• Build and support integrations between ServiceNow and external enterprise applications using REST and SOAP APIs.
• Troubleshoot platform issues and provide timely resolution for development and production support incidents.
• Collaborate with business stakeholders, architects, and technical teams to gather requirements and deliver effective ServiceNow solutions.
• Participate in solution design discussions and recommend best‑fit ServiceNow capabilities based on business requirements.
• Ensure platform stability, security, scalability, and compliance with ServiceNow development standards.
• Perform unit testing, system testing, deployment validation, and post‑production support activities.
• Maintain technical documentation, configuration records, and knowledge transfer materials.
• Support continuous improvement initiatives and platform optimization activities.
• Contribute to Agile project delivery, sprint planning, estimation, and release management processes.
• Follow ServiceNow governance frameworks, coding standards, and best practices.

Expertise You’ll Bring:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 6-9 years of hands‑on experience in ServiceNow development and platform engineering.
• Strong expertise in ServiceNow Platform development, administration, and customization.
• Extensive experience implementing and supporting ITSM modules including Incident Management, Problem Management, Change Management, and Service Requests.
• Strong hands‑on experience with Service Portal development, widget creation, and user interface customization.
• Experience developing workflows using Flow Designer and traditional workflow capabilities.
• Experience with ServiceNow platform customization and enterprise workflow automation.
• Strong understanding of Service Catalog development and request fulfillment processes.
• Experience building REST and SOAP integrations with third‑party applications and enterprise systems.
• Familiarity with CMDB concepts, configuration management, and asset management practices.
• Strong troubleshooting, debugging, and root cause analysis skills.
• Experience supporting complex ServiceNow production environments.
• Knowledge of Agile methodologies, DevOps practices, and software development lifecycle processes.
• Strong analytical thinking and problem‑solving capabilities.
• Excellent verbal and written communication skills.
• Ability to work directly with business users, stakeholders, and cross‑functional technical teams.
• Experience in Enterprise Service Management and Digital Workflow Automation initiatives.
• Strong stakeholder management and customer‑facing skills.
• Ability to manage multiple priorities and work effectively in a fast‑paced environment.
• ServiceNow certifications such as CSA, CAD, or CIS will be an added advantage.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company‑sponsored higher education and certifications
• Opportunity to work with cutting‑edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalisation for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility‑friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment.

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."