ServiceNow Now Assist Engineer

Info Services; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Info Services in Gurugram, India, seeks a senior ServiceNow Platform Engineer to advance platform development. You will configure ServiceNow using native capabilities, build reusable automation components, and support SDK with source-controlled development.

Role requires strong stakeholder communication across Risk, Compliance, IT, and Security teams, plus the ability to explain AI concepts to non-technical audiences. Exposure to Now Assist, AI Agents, and governance controls is highly valued.

Qualifications

• Excellent communication with technical and business stakeholders
• Strong analytical and problem-solving skills
• Ability to explain AI concepts to non-technical audiences

Responsibilities

• ServiceNow Platform Development
• Configure ServiceNow using platform-native capabilities whenever possible
• Build reusable automation components following enterprise development standards
• Support SDK and source-controlled development where appropriate

Job description

Job Description

• Strong ServiceNow platform engineering experience.
• Hands-on experience with ServiceNow Now Assist, AI Agents, and Agentic Workflows.
• Experience supporting IRM, GRC, BCM, Privacy, Audit, Risk, and Security Operations functions.
• Ability to build conversational AI experiences using Now Assist Panel and Virtual Agent.
• Experience implementing AI governance controls and compliance guardrails.
• ServiceNow configuration and development using platform-native capabilities.
• Experience building reusable automation components and supporting SDK/source-controlled development.
• Strong stakeholder management and communication skills.
• Ability to explain AI concepts to both technical and non-technical audiences.
• Collaborative approach working across Risk, Compliance, Security, and IT teams.

Preferred Candidate Profile

Candidates with a blend of ServiceNow expertise, enterprise risk management knowledge, workflow automation experience, and exposure to Generative AI/Now Assist implementations will be highly preferred.

Responsibilities

• ServiceNow Platform Development
• Configure ServiceNow using platform-native capabilities whenever possible.
• Build reusable automation components following enterprise development standards.
• Support SDK and source-controlled development where appropriate.

Qualifications Skills

• Excellent communication with technical and business stakeholders
• Strong analytical and problem-solving skills
• Ability to explain AI concepts to non-technical audiences