ServiceNow Now Assist Engineer

Zensar Technologies; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Zensar Technologies is seeking a ServiceNow Platform Developer to drive platform engineering and deliver AI-enabled experiences using Now Assist, AI Agents, and Agentic Workflows.

You will configure ServiceNow with native capabilities, build reusable automation components, and support SDK and source-controlled development, collaborating with Risk, Compliance, Security, and IT teams.

Qualifications

• Hands-on ServiceNow development experience with platform-native capabilities.
• Experience implementing AI governance controls and guardrails.
• Ability to communicate with both technical and business stakeholders.

Responsibilities

• Configure ServiceNow using platform-native capabilities whenever possible.
• Build reusable automation components following enterprise development standards.
• Support SDK and source-controlled development where appropriate.

Skills

ServiceNow

Now Assist

AI Agents

Agentic Workflows

GRC / IRM / BCM

Privacy & Security

Conversational AI

Stakeholder Management

Communication

Automation Components

Tools

SDK

Source Control

Job description

Job Description

• Strong ServiceNow platform engineering experience.
• Hands-on experience with ServiceNow Now Assist, AI Agents, and Agentic Workflows.
• Experience supporting IRM, GRC, BCM, Privacy, Audit, Risk, and Security Operations functions.
• Ability to build conversational AI experiences using Now Assist Panel and Virtual Agent.
• Experience implementing AI governance controls and compliance guardrails.
• ServiceNow configuration and development using platform-native capabilities.
• Experience building reusable automation components and supporting SDK/source-controlled development.
• Strong stakeholder management and communication skills.
• Ability to explain AI concepts to both technical and non-technical audiences.
• Collaborative approach working across Risk, Compliance, Security, and IT teams.

Preferred Candidate Profile

Candidates with a blend of ServiceNow expertise, enterprise risk management knowledge, workflow automation experience, and exposure to Generative AI/Now Assist implementations will be highly preferred.

Responsibilities

ServiceNow Platform Development

• Configure ServiceNow using platform-native capabilities whenever possible.
• Build reusable automation components following enterprise development standards.
• Support SDK and source-controlled development where appropriate.

Qualifications

Soft Skills

• Excellent communication with technical and business stakeholders
• Strong analytical and problem-solving skills
• Ability to explain AI concepts to non-technical audiences
• Collaborative mindset across risk, compliance, security, and IT teams
• Passion for automation and continuous improvement

About Us

At Zensar, we’re "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: "Together, we shape experiences for better futures". Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is "ONE with Client" - a set of four core values that reflect who we are and how we work: "One Zensar, Nurturing, Empowering, and Client Focus".

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.