ServiceNow LLM Trainer

GeekSoft Consulting; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Challenging and innovative environment

Learning opportunities

Job summary

A leading IT consulting firm in Bengaluru is seeking a Mid-Senior level professional with 4–6 years of ServiceNow experience. The role involves designing and improving online platforms, implementing technology solutions, and ensuring product resiliency. Candidates should possess strong SQL skills and a ServiceNow certification, among other qualifications. A challenging environment with opportunities for learning is offered.

Qualifications

• 4–6 years of hands‑on experience with ServiceNow, especially in CSM, ITSM, or HRSD modules.
• Deep understanding of ServiceNow business processes: workflows, case management, incident handling, etc.
• Experience in AI training workflows and structured data creation.

Responsibilities

• Help design, build, and improve the client’s online platform.
• Research and implement new technology solutions.
• Take responsibility for the resiliency of different products.

Skills

ServiceNow expertise

SQL proficiency

JSON representation

Analytical mindset

Client-facing communication

Prompt engineering

Education

ServiceNow CSA

CIS-ITSM certification

CIS-CSM or CIS-HRSD certification

Job description

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Responsibilities

• Help design, build and continuously improve the client’s online platform.
• Research, suggest and implement new technology solutions following best practices/standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

Requirements

• 4–6 years of hands‑on experience with ServiceNow, especially in CSM, ITSM, or HRSD modules.
• Define decision frameworks and taxonomy structures for reinforcement learning efforts targeting ServiceNow models.
• Design scenario‑driven tasks that simulate real ServiceNow use cases: case handling, SLA tracking, HR requests, IT incidents, etc.
• Write clear, natural task instructions that align with ServiceNow’s workflows and decision‑making logic.
• Represent tasks in JSON format with consistent structure and clarity.
• Use SQL to analyze datasets and validate training inputs.
• Apply prompt engineering techniques to guide AI in structured task execution.
• Collaborate with other domain experts to expand task coverage across CSM, ITSM, and HRSD.
• Document task patterns, reusable structures, and best practices to guide future scenario creation.
• Deep understanding of ServiceNow business processes: workflows, case management, incident handling, SLAs, knowledge bases, etc.
• Proficiency in JSON and working with structured data.
• Strong SQL skills for data validation and analysis.
• Ability to design realistic, enterprise‑grade process simulations.
• Experience in AI training workflows and structured data creation.
• Skilled in prompt engineering for task instruction clarity.
• Analytical mindset with attention to detail and logical task breakdown.
• Excellent communication skills; client‑facing experience is a plus.
• ServiceNow CSA (Certified System Administrator).
• CIS‑ITSM, and one of CIS‑CSM or CIS‑HRSD.
• Exposure to AI/ML workflows or training data pipelines.
• Familiarity with Agile practices.
• Working knowledge of prompt engineering best practices.

Benefits

• A challenging, innovating environment.
• Opportunities for learning where needed.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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