ServiceNow ITSM Techno-Functional Consultant

Siemens Energy

Gurugram District

Hybrid

INR 1,200,000 - 2,400,000

Full time

7 hours ago

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Benefits offered by this job

Remote work up to 2 days/week

Medical benefits

Learning platform

Parental leave

Job summary

Siemens Energy is seeking an experienced ServiceNow ITSM consultant in India to design and implement scalable ITSM solutions, configure core architecture, and manage integrations with Snowflake, Jira, and Salesforce.

The role emphasizes stakeholder collaboration, discovery workshops, and alignment with CMDB, CSDM, and SPM modules within an Agile/SAFe environment. Backfill capacity for EnergyNow initiatives with a focus on operational stability and platform optimization.

Qualifications

6–8 years of professional experience in ServiceNow ITSM implementation and techno-functional consulting.
Bachelor’s degree in Computer Science, Information Technology, or a related field.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM).
ServiceNow Core Architecture & Administration.

Responsibilities

ServiceNow Solution Design & Implementation across ITSM modules (Incident, Problem, Change, Request, Knowledge Management) leveraging OOTB capabilities.
Configure core platform architecture including Flow Designer, IntegrationHub, scripting, and third-party tool integrations (e.g., Snowflake, Jira, Salesforce).
Implement and manage technical integrations using REST, SOAP, MID Server, and Import Sets with proper security models and ACLs.
Promote OOTB adoption, minimize customizations, and leverage ServiceNow AI to deliver efficient solutions.
Conduct discovery workshops with stakeholders to gather and translate requirements into functional specs.
Prepare design documents and define acceptance criteria to guide technical teams.
Provide strategic recommendations on ServiceNow best practices, process optimization, and CMDB/CSDM/SPM alignment.
Collaborate in Agile/Scrum and SAFe delivery environments to support EnergyNow projects.

Skills

ServiceNow ITSM implementation

CSA

CIS-ITSM

ITSM Architecture

Flow Designer

IntegrationHub

Scripting & Customization

REST

SOAP

MID Server

Import Sets

CMDB

CSDM

SAFe/Agile

Stakeholder Management

Requirements Analysis

Solution Architecture

Analytics & Problem-Solving

Education

Bachelor’s degree in Computer Science/IT or related field

Tools

Snowflake

Jira

Salesforce

Job description

A Snapshot of Your Day

To support the Service Automation team within Siemens Energy's Digital Core, this role is established to backfill capacity and address the increased workload from expanded responsibilities and upcoming strategic Energy Now initiatives. Operating at the Experienced Professional (P2) level in India, the consultant will ensure operational stability, service excellence, and successful execution across key service areas. To address these business aims, the role focuses on ServiceNow ITSM solution design, platform configuration, and stakeholder collaboration. These core areas ensure alignment between business processes and technical implementations while driving out-of-the-box (OOTB) adoption and minimizing platform customizations.

A Snapshot of Your Day

How You’ll Make An Impact

ServiceNow Solution Design & Implementation
- Design and deliver scalable, upgrade-safe solutions across ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge Management) leveraging out-of-the-box (OOTB) capabilities.
- Configure core platform architecture, including Flow Designer, IntegrationHub, custom scripting, and third-party tool integrations (e.g., Snowflake, Jira, Salesforce).
- Implement and manage technical integrations using REST, SOAP, MID Server, and Import Sets, ensuring alignment with platform security models and ACLs.
- Promote OOTB adoption, minimize unnecessary customizations, and leverage ServiceNow AI capabilities to deliver efficient solutions.
Functional Consulting & Stakeholder Management
- Conduct discovery workshops and sessions with business stakeholders to gather, analyze, and translate requirements into functional specifications.
- Prepare comprehensive design documents and define acceptance criteria to guide technical teams and review final solution designs.
- Provide strategic recommendations on ServiceNow best practices, process optimization, and alignment with CMDB, CSDM, and SPM modules.
Project Delivery & Operational Support
- Collaborate within Agile/Scrum and SAFe delivery environments to support the execution of strategic EnergyNow projects and initiatives.
- Perform acceptance testing, validate solutions against requirements, and coordinate deployment activities with delivery partners to ensure operational stability.

What You Bring

6 to 8 years of professional experience in ServiceNow ITSM implementation and techno-functional consulting.
Bachelor's degree in Computer Science, Information Technology, or a related field.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM).
ServiceNow ITSM implementation and techno-functional consulting experience.
ServiceNow Core Architecture & Administration.
Flow Designer & IntegrationHub Configuration.
ServiceNow Scripting & Customization Best Practices.
Integration Technologies (REST, SOAP, MID Server, Import Sets).IT Service Management (ITSM) Process Design.
Common Service Data Model (CSDM) & CMDB.
Requirement Gathering & Business Systems Analysis.
Solution Architecture & Design Documentation.
Stakeholder Engagement & Communication.
Agile/Scrum & SAFe Methodologies.
Analytical Problem-Solving.

About The Team

Our Corporate and Global Functions play a critical role in driving Siemens Energy’s strategic initiatives and ensuring operational excellence across departments, business areas, and regions. As part of this team, you will contribute to shaping the global energy transition, partner with internal and external stakeholders, and conduct business responsibly while adhering to legal and regulatory requirements.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards / Benefits