ServiceNow ITSM Techno-Functional Consultant

Siemens Gas and Power GmbH & Co. KG; Haryana; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Remote work up to 2 days/week

Opportunity to work with global team

Medical benefits

Learn@Siemens-Energy platform

Job summary

Siemens Energy Industrial Turbomachinery India Private Limited is seeking a ServiceNow ITSM Techno-Functional Consultant to design and implement scalable ITSM solutions. You will work with stakeholders to translate business requirements into functional designs and guide technical teams through discovery, design, and deployment within Agile/SAFe contexts.

The role emphasizes OOTB adoption, secure integrations (REST/SOAP/MID Server), and collaboration across the Digital Core team to enable

Qualifications

• 6–8 years of ServiceNow ITSM implementation and techno-functional consulting experience.
• Formal degree in CS/IT or related field with relevant certifications.
• Hands-on skills in Flow Designer, IntegrationHub, scripting, and REST/SOAP integrations.

Responsibilities

• Design and implement scalable ITSM solutions using OOTB capabilities.
• Collaborate with stakeholders to translate requirements into functional specs.
• Lead discovery sessions, define acceptance criteria, and guide technical teams.
• Support Agile/SAFe delivery within EnergyNow initiatives.

Skills

ServiceNow ITSM

Techno-functional consulting

REST

SOAP

MID Server

Flow Designer

IntegrationHub

Scripting & customization

ITSM Process Design

Stakeholder Engagement

Education

Bachelor's degree in Computer Science/Information Technology

ServiceNow CSA

ServiceNow CIS-ITSM

Tools

Snowflake

Jira

Salesforce

Job description

"We energize society" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

ServiceNow ITSM Techno-Functional Consultant

About the Role

Job ID

303475

Location

India

Gurugram

Company

Siemens Energy Industrial Turbomachinery India Private Limited

Organization

EVP Global Functions

Business Unit

Digital Core

Full-time

Experience Level

Professional / Experienced

A Snapshot of Your Day

To support the Service Automation team within Siemens Energy's Digital Core, this role is established to backfill capacity and address the increased workload from expanded responsibilities and upcoming strategic Energy Now initiatives. Operating at the Experienced Professional (P2) level in India, the consultant will ensure operational stability, service excellence, and successful execution across key service areas. To address these business aims, the role focuses on ServiceNow ITSM solution design, platform configuration, and stakeholder collaboration. These core areas ensure alignment between business processes and technical implementations while driving out-of-the-box (OOTB) adoption and minimizing platform customizations.

How You’ll Make an Impact

• ServiceNow Solution Design & Implementation
• Design and deliver scalable, upgrade-safe solutions across ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge Management) leveraging out-of-the-box (OOTB) capabilities.
• Configure core platform architecture, including Flow Designer, IntegrationHub, custom scripting, and third-party tool integrations (e.g., Snowflake, Jira, Salesforce).
• Implement and manage technical integrations using REST, SOAP, MID Server, and Import Sets, ensuring alignment with platform security models and ACLs.
• Promote OOTB adoption, minimize unnecessary customizations, and leverage ServiceNow AI capabilities to deliver efficient solutions.
• Functional Consulting & Stakeholder Management
• Conduct discovery workshops and sessions with business stakeholders to gather, analyze, and translate requirements into functional specifications.
• Prepare comprehensive design documents and define acceptance criteria to guide technical teams and review final solution designs.
• Provide strategic recommendations on ServiceNow best practices, process optimization, and alignment with CMDB, CSDM, and SPM modules.
• Project Delivery & Operational Support
• Collaborate within Agile/Scrum and SAFe delivery environments to support the execution of strategic EnergyNow projects and initiatives.
• Perform acceptance testing, validate solutions against requirements, and coordinate deployment activities with delivery partners to ensure operational stability.

What You Bring

• 6 to 8 years of professional experience in ServiceNow ITSM implementation and techno-functional consulting.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM).
• ServiceNow ITSM implementation and techno-functional consulting experience.
• ServiceNow Core Architecture & Administration.
• Flow Designer & IntegrationHub Configuration.
• ServiceNow Scripting & Customization Best Practices.
• Integration Technologies (REST, SOAP, MID Server, Import Sets).
• IT Service Management (ITSM) Process Design.
• Requirement Gathering & Business Systems Analysis.
• Stakeholder Engagement & Communication.
• Analytical Problem-Solving.

About the Team

Our Corporate and Global Functions play a critical role in driving Siemens Energy’s strategic initiatives and ensuring operational excellence across departments, business areas, and regions. As part of this team, you will contribute to shaping the global energy transition, partner with internal and external stakeholders, and conduct business responsibly while adhering to legal and regulatory requirements.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

• Employees are eligible for remote working arrangements up to 2 days per week.
• Opportunities to work with a distributed, global team.
• Opportunities to work on and lead a variety of innovative projects.
• Medical benefits.
• Time off, paid holidays, and parental leave.
• Continual learning through the Learn@Siemens-Energy platform.