Process Manager - Monitoring & Event Management

Siemens Energy; Gurugram District; On-site; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Medical Insurance

Meal Card

Flexi Pay

Global team opportunities

Job summary

Siemens Energy is seeking a Monitoring & Event Management Process Manager to provide technical leadership for enterprise monitoring, observability, and AIOps. You will assess current practices, define a practical improvement roadmap, and align with business-critical service requirements.

You will collaborate with IT service owners, architects, operations, and cybersecurity teams, guiding the design, integration, and implementation of modern monitoring solutions and forward-looking automation

Qualifications

• Bachelor's degree in computer science, information technology, engineering, or equivalent practical experience.
• 8+ years in IT operations, DevOps, SRE, observability, or platform engineering with technical leadership.
• Hands-on knowledge of metrics, logs, traces, events, and monitoring technologies; cloud/hybrid infra experience.

Responsibilities

• Define governance, onboarding standards, procedures, and support models for monitoring and event management.
• Lead workshops, architecture reviews, and vendor engagements from design through handover.
• Develop target-state architecture, roadmaps, and measurable outcomes for monitoring and AIOps.
• Improve detection, thresholds, correlation, routing, and incident response workflows.
• Integrate monitoring with ITSM, CMDB, and automation platforms; enable predictive operations.

Skills

SRE Leadership

Observability Architecture

AIOps & ML

Cloud & Hybrid Infra

Automation & Scripting

ITIL Processes

Education

Bachelor's in CS/IT/Engineering

Tools

OpenTelemetry

Prometheus

Grafana

Datadog

Dynatrace

Job description

A Snapshot of Your Day

As the

A Snapshot of Your Day

As the Monitoring & Event Management Process Manager, you will provide hands-on technical leadership and direction for enterprise monitoring, observability, and event-management practice. You will assess existing practices and operational maturity, identify gaps and risks, and define a practical improvement roadmap aligned with business-critical service requirements.
You will collaborate with IT service owners, architects, operations and engineering teams, Incident and Problem Management teams, Cybersecurity, and external service providers.
Your primary responsibility will be to define and document monitoring practices and guidelines, while introducing or supporting the enhancement of forward-looking monitoring solutions for IT services using modern technologies such as AI. These efforts should improve event quality, reduce alert noise, accelerate detection and recovery, enable predictive operations, and support safe automation.

How You’ll Make An Impact

• Assess the maturity of current monitoring and event-management practices across processes, people, tools, data, governance, and operating models.
• Identify monitoring coverage gaps, architectural weaknesses, operational risks, recurring failure patterns, alert noise, manual toil, and barriers to effective service visibility.
• Define the target-state architecture, standards, roadmap, and measurable outcomes for monitoring, observability, event management, and AIOps.
• Lead the evaluation, selection, design, integration, and implementation of enterprise grade monitoring & observability solutions covering metrics, logs, traces, events, topology, and digital experience signals.
• Establish service-oriented monitoring by mapping applications, infrastructure, cloud services, dependencies, and configuration items to business services and service objectives.
• Improve event detection, severity models, thresholds, filtering, deduplication, enrichment, correlation, routing, escalation, and response workflows.
• Introduce AIOps use cases such as anomaly detection, event correlation, probable root-cause analysis, incident summarization, predictive insights, and assisted remediation.
• Integrate monitoring platforms with IT service-management, configuration-management, notification, collaboration, and automation solutions.
• Lead technical workshops, architecture reviews, proofs of concept, product evaluations, vendor engagements, and implementation projects from design through operational handover.
• Define governance, onboarding standards, operating procedures, support models, ownership, documentation, training, and compliance controls.
• Review monitoring outcomes and incident trends regularly, prioritize continual-improvement initiatives, and track benefits such as reduced alert volume, lower mean time to detect and recover, improved coverage, and increased automation.

What You Bring

• Bachelor's degree in computer science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
• 8+ years of experience in IT operations, DevOps, SRE, observability, monitoring, or platform engineering, including technical leadership or architecture responsibility.
• Strong hands-on knowledge of metrics, logs, traces, events, synthetic monitoring, real-user monitoring, application performance monitoring, infrastructure monitoring, network monitoring, and service dependency mapping.
• Experience with enterprise observability and monitoring technologies such as OpenTelemetry, Prometheus, Grafana, Elastic, Splunk, Dynatrace, Datadog, SolarWinds, Azure Monitor, AWS CloudWatch, or comparable platforms.
• Practical knowledge of SRE principles, including service-level indicators, service-level objectives, error budgets, the four golden signals, reliability reviews, toil reduction, capacity planning, and blameless learning.
• Experience designing or implementing AIOps use cases using machine learning, analytics, or generative AI for anomaly detection, event correlation, root-cause support, prediction, automation, and incident assistance.
• Strong knowledge of cloud and hybrid infrastructure, containers, Kubernetes, microservices, APIs, networking, security, and resilient distributed-system architecture.
• Automation and scripting capability using Python, PowerShell, Bash, REST APIs, webhooks, infrastructure-as-code, configuration management, and CI/CD practices.
• Working knowledge of ITIL practices, particularly Monitoring & Event Management, Incident Management, Availability Management, Capacity & Performance Management, and Continual Improvement.

Qualifications

• Relevant certifications in SRE, DevOps, cloud architecture, Kubernetes, ITIL, observability, ServiceNow, or enterprise monitoring platforms.
• Knowledge of data engineering and analytics platforms for operational telemetry, including scalable storage, stream processing, and data-quality governance.
• Experience working with globally distributed teams and managed-service providers in complex enterprise environments.

Key Competencies

• SRE and DevOps Technical Leadership
• Enterprise Monitoring and Observability Architecture
• Monitoring & Event Management Process Governance
• AIOps Strategy and Responsible Automation
• Operational Maturity Assessment and Road mapping
• Program Delivery, Vendor Management, and Stakeholder Influence
• Data-Driven Continual Improvement and Benefits Realization

About The Team

You will be part of Siemens Energy's global digital organization supporting Travel & Expenses, People Management, HR Service Delivery, and Global Mobility solutions.

You will work closely with HR, Finance, Travel Management, Global Mobility, IT Architecture, Cybersecurity, business stakeholders, vendors, and operational service teams to deliver secure, scalable, and user-centric digital solutions.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 100,000 dedicated employees, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• All employees are automatically covered under Medical Insurance. Company-paid considerable family floater cover covering employee, spouse, and 2 dependent children up to 25 years of age.
• Siemens Energy provides an option to opt for a Meal Card to all its employees, as per the terms and conditions prescribed in the company policy, as part of CTC and as a tax-saving measure.
• Flexi Pay empowers employees with the choice to customize the amount in selected salary components within a defined range, thereby optimizing tax benefits. Accordingly, each employee can determine the best possible net income from the same fixed individual base pay on a monthly basis.
• Opportunities to work with a global team and lead innovative digital transformation initiatives.
• Opportunities for professional and personal development through the Siemens Energy Learning Platform.

https://jobs.siemens-energy.com/jobs