ServiceNow ITSM Techno-Functional Consultant

Siemens Energy; Gurugram District; Hybrid; INR 2,000,000 - 3,200,000; Full time

Benefits offered by this job

Remote work up to 2 days/week

Medical benefits

Learn@Siemens-Energy platform

Job summary

Siemens Energy is seeking a skilled ServiceNow ITSM consultant in India to support the Digital Core and backfill workload from expanded responsibilities. You will design, implement, and optimize ITSM solutions with OOTB capabilities while collaborating with stakeholders and delivery partners to ensure operational stability.

The role requires 6–8 years of hands-on experience, a Bachelor’s degree in a related field, and certifications (CSA and CIS-ITSM).

Qualifications

• 6 to 8 years of professional experience in ServiceNow ITSM implementation and techno-functional consulting.
• Bachelor's degree in Computer Science, Information Technology, or a related field (CSA and CIS-ITSM preferred).
• Experience with ITSM processes, CMDB, CSDM, and SAFe/Agile delivery.

Responsibilities

• Design and implement scalable ServiceNow ITSM solutions leveraging OOTB capabilities across Incident, Problem, Change, Request, and Knowledge modules.
• Conduct discovery workshops with stakeholders to translate requirements into functional specs and design docs.
• Support Agile/Scrum/SAFe delivery, perform acceptance testing, and coordinate deployments for EnergyNow initiatives.

Skills

ServiceNow ITSM

CSA

CIS-ITSM

Core Architecture

Flow Designer

IntegrationHub

Scripting & Customization

REST & SOAP

MID Server

CMDB & CSDM

ITSM Process Design

Stakeholder Engagement

Agile/Scrum/SAFe

Requirement Gathering

Analytical Thinking

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Snowflake

Jira

Salesforce

Job description

Job Description:

A Snapshot of Your Day

To support the Service Automation team within Siemens Energy's Digital Core, this role is established to backfill capacity and address the increased workload from expanded responsibilities and upcoming strategic Energy Now initiatives. Operating at the Experienced Professional (P2) level in India, the consultant will ensure operational stability, service excellence, and successful execution across key service areas. To address these business aims, the role focuses on ServiceNow ITSM solution design, platform configuration, and stakeholder collaboration. These core areas ensure alignment between business processes and technical implementations while driving out-of-the-box (OOTB) adoption and minimizing platform customizations.

How You’ll Make An Impact

• ServiceNow Solution Design & Implementation
  • Design and deliver scalable, upgrade-safe solutions across ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge Management) leveraging out-of-the-box (OOTB) capabilities.
  • Configure core platform architecture, including Flow Designer, IntegrationHub, custom scripting, and third-party tool integrations (e.g., Snowflake, Jira, Salesforce).
  • Implement and manage technical integrations using REST, SOAP, MID Server, and Import Sets, ensuring alignment with platform security models and ACLs.
  • Promote OOTB adoption, minimize unnecessary customizations, and leverage ServiceNow AI capabilities to deliver efficient solutions.
• Functional Consulting & Stakeholder Management
  • Conduct discovery workshops and sessions with business stakeholders to gather, analyze, and translate requirements into functional specifications.
  • Prepare comprehensive design documents and define acceptance criteria to guide technical teams and review final solution designs.
  • Provide strategic recommendations on ServiceNow best practices, process optimization, and alignment with CMDB, CSDM, and SPM modules.
• Project Delivery & Operational Support
  • Collaborate within Agile/Scrum and SAFe delivery environments to support the execution of strategic EnergyNow projects and initiatives.
  • Perform acceptance testing, validate solutions against requirements, and coordinate deployment activities with delivery partners to ensure operational stability.

What You Bring

• 6 to 8 years of professional experience in ServiceNow ITSM implementation and techno-functional consulting.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM).
• ServiceNow ITSM implementation and techno-functional consulting experience.
• ServiceNow Core Architecture & Administration.
• Flow Designer & IntegrationHub Configuration.
• ServiceNow Scripting & Customization Best Practices.
• Integration Technologies (REST, SOAP, MID Server, Import Sets).
• IT Service Management (ITSM) Process Design.
• Common Service Data Model (CSDM) & CMDB.
• Requirement Gathering & Business Systems Analysis.
• Solution Architecture & Design Documentation.
• Stakeholder Engagement & Communication.
• Agile/Scrum & SAFe Methodologies.
• Analytical Problem-Solving.

About The Team

Our Corporate and Global Functions play a critical role in driving Siemens Energy’s strategic initiatives and ensuring operational excellence across departments, business areas, and regions. As part of this team, you will contribute to shaping the global energy transition, partner with internal and external stakeholders, and conduct business responsibly while adhering to legal and regulatory requirements.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards / Benefits

• Employees are eligible for remote working arrangements up to 2 days per week.
• Opportunities to work with a distributed, global team.
• Opportunities to work on and lead a variety of innovative projects.
• Medical benefits.
• Time off, paid holidays, and parental leave.
• Continual learning through the Learn@Siemens-Energy platform.