IT Solution Expert ServiceNow

Siemens Mobility; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Siemens Technology and Services Private Limited in Pune is seeking a ServiceNow Developer with 3–5 years of hands-on experience to design, build, and optimize ITSM/ITOM workflows, CMDB, Service Catalog, Knowledge Management and Employee Center.

You will integrate REST/SOAP, work with Integration Hub and MID Server, and collaborate with global teams to deliver scalable solutions while following ITIL, Agile, and DevOps practices. CSA or CAD certification is required.

Qualifications

• 3–5 years of hands-on ServiceNow development and implementation.
• Experience with ITSM, ITOM, CMDB, Service Catalog, Knowledge Management, and Employee Center.
• REST/SOAP integrations, Integration Hub, and MID Server.
• CSA certification or CAD (Certified Application Developer) is required.
• Familiarity with ITIL, Agile, and DevOps practices.

Responsibilities

• Design, develop, and maintain ServiceNow ITSM/ITOM modules and custom applications.
• Develop and support workflows, UI policies, business rules, client scripts, and CMDB data integrity.
• Create and manage integrations using REST/SOAP, Integration Hub, and MID Server.
• Collaborate with Service Owners, Architects, and stakeholders to translate requirements into scalable solutions.
• Assist with platform upgrades, testing activities, and governance.

Skills

ServiceNow

ITSM

CMDB

REST/SOAP

Integration Hub

MID Server

CSA

CAD

ITIL

Agile/DevOps

Job description

Siemens Technology and Services Private Limited

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We are looking for: ServiceNow Developer

You’ll make an impact by:

• Willing to follow AI first approach and utilize ServiceNow build Agent, Anthropic's Claude integration with ServiceNow for all developments
• Designing, developing, configuring, and maintaining ServiceNow ITSM modules and custom applications
• Developing and supporting workflows, Flow Designer solutions, integrations, UI policies, business rules, client scripts, and custom applications.
• Collaborating with Service Owners, Architects, and stakeholders to translate requirements into scalable technical solutions.
• Performing enhancements, bug fixes, and platform optimizations while adhering to ServiceNow best practices.
• Supporting ServiceNow platform upgrades, releases, and testing activities.
• Developing integrations with third-party applications using REST, SOAP APIs, Integration Hub, and MID Server.
• Maintaining CMDB data integrity and supporting CSDM adoption initiatives.
• Participating in code reviews and ensuring compliance with development standards and governance practices.
• Troubleshooting platform issues and providing timely resolution to incidents and service requests.
• Creating and maintaining technical documentation, knowledge articles, and development artifacts.

You’re excited to build on your existing expertise, including:

• 3-5 years of experience in ServiceNow development and implementation.
• Hands-on experience with ServiceNow modules such as ITSM, ITOM, CMDB, Service Catalog, Knowledge Management, and Employee Center.
• Experience with REST/SOAP integrations, Integration Hub, and MID Server.
• Good understanding of CSDM and CMDB concepts.
• Experience in developing and customizing ServiceNow forms, workflows, portals, and service catalog items.
• Familiarity with Agile methodologies and DevOps practices.
• Understanding of ITIL processes and Service Management concepts.
• ServiceNow Certified System Administrator (CSA) certification / CAD (Certified Application Developer) required
• Strong analytical and troubleshooting skills with a focus on delivering high-quality solutions.
• Ability to work effectively in a global team environment and collaborate with business and technical stakeholders.
• Excellent communication and problem-solving skills.

Create a better #TomorrowWithUs!

This role is based in Pune, where you'll get the chance to work with teams impacting entire cities, countries, and the shape of things to come.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

We’re Siemens. A collection of over 300,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need.

Bring your curiosity and creativity and help us shape tomorrow.

Find out more about Siemens careers at: Siemens Careers