ServiceNow ITOM Consultant_105554

MyCareernet; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

MyCareernet in Bengaluru is seeking an experienced ServiceNow ITOM Specialist to implement and operate ITOM solutions across Event Management, Discovery, CMDB, and Service Mapping. You will configure event ingestion, correlation, alerting, and workflows to enhance operational visibility.

The ideal candidate has 5–8 years of hands-on ITOM experience, including enterprise integrations with monitoring tools, cloud platforms, and external data sources.

Qualifications

• 5 to 8 years of professional experience in ServiceNow ITOM.
• Hands-on experience implementing ITOM capabilities, including Event Management, CMDB, Discovery, and Service Mapping.
• Experience designing configurations and integrations for enterprise monitoring, infrastructure, cloud, and external systems.

Responsibilities

• Implement and operate ServiceNow ITOM solutions covering Event Management, Discovery, CMDB, and Service Mapping.
• Configure event ingestion, event correlation, alerting, workflows, and operational visibility capabilities.
• Integrate ServiceNow with monitoring tools, cloud platforms, and external enterprise data sources.
• Improve CMDB data quality, discovery patterns, configuration accuracy, and service mapping outcomes.
• Develop maintainable platform solutions aligned with ServiceNow standards while supporting security, integrations, and continuous product improvements.

Skills

ServiceNow ITOM

Event Management

Discovery

CMDB

Service Mapping

Integrations

Troubleshooting

Cloud platforms

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

REST API

Cloud platforms

Job description

Roles and Responsibilities:

• Implement and operate ServiceNow ITOM solutions covering Event Management, Discovery, CMDB, and Service Mapping.
• Configure event ingestion, event correlation, alerting, workflows, and operational visibility capabilities.
• Integrate ServiceNow with monitoring tools, cloud platforms, and external enterprise data sources.
• Improve CMDB data quality, discovery patterns, configuration accuracy, and service mapping outcomes.
• Develop maintainable platform solutions aligned with ServiceNow standards while supporting security, integrations, and continuous product improvements.

Skills Required:

• 5 to 8 years of professional experience, including substantial experience as a ServiceNow Application Specialist, Developer, or ITOM Consultant.
• Hands-on experience implementing and administering ServiceNow ITOM capabilities, including Event Management, CMDB, Discovery, and Service Mapping.
• Experience designing ServiceNow configurations and integrations for enterprise monitoring, infrastructure, cloud, and external systems.
• Ability to troubleshoot platform issues, analyze root causes, and deliver reliable solutions across the ServiceNow product lifecycle.

Good to Have:

• Experience with ServiceNow SAM, HAM, and REST API integrations.

Education:

Bachelor's degree in Computer Science, Information Technology, or a related discipline.