ServiceNow ITAM Developer

MatchPoint; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

MatchPoint Solutions is seeking an experienced ServiceNow ITAM Developer with 8+ years of experience to design, implement, and maintain IT Asset Management solutions. The role focuses on HAM Pro, SAM Pro, and extensive CMDB/Discovery work, including REST/SOAP integrations and platform development.

The candidate will work with client organizations and collaborate with stakeholders to deliver robust ITAM solutions and drive asset lifecycle processes from procurement to disposal.

Qualifications

• 5+ years of experience in ServiceNow development.
• Hands-on IT Asset Management experience.
• Experience with REST/SOAP API integrations.

Responsibilities

• Design, develop, configure, and support ServiceNow ITAM modules including HAM Pro and SAM Pro.
• Implement and customize workflows, business rules, UI policies, UI actions, client scripts, and integrations.
• Manage and maintain IT Asset lifecycle processes from procurement to disposal.
• Configure and optimize CMDB, Discovery, and Service Mapping solutions.
• Develop integrations with third-party applications using REST/SOAP APIs.
• Create reports, dashboards, and KPIs related to asset management.
• Collaborate with business stakeholders to analyze requirements and provide technical solutions.
• Troubleshoot and resolve platform-related issues and performance bottlenecks.
• Follow ServiceNow development best practices and governance standards.

Skills

ServiceNow Development

IT Asset Management

SAM Pro

HAM Pro

CMDB

Discovery

Service Catalog

Incident Management

Change Management

REST/SOAP APIs

Asset Lifecycle

Service Portal

Platform Architecture

Troubleshooting

Education

Bachelor's degree in CS/IT

Tools

CSA (optional)

CIS-ITAM (preferred)

Job description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. We look forward to hearing from you!

Job Title: ServiceNow ITAM Developer

Employment Type: Full-time / Contract

Experience: 8yrs+

Role Overview/Job Responsibilities:

We are seeking an experienced ServiceNow ITAM (IT Asset Management) Developer with strong expertise in implementing, customizing, and maintaining ServiceNow ITAM solutions. The ideal candidate should have hands‑on experience in Asset Management, CMDB, Discovery, Software Asset Management (SAM), Hardware Asset Management (HAM), and ServiceNow platform development.

This role may involve working with or supporting one of MatchPoint Solutions’ client organizations.

Key Responsibilities:

• Design, develop, configure, and support ServiceNow ITAM modules including HAM Pro and SAM Pro.
• Implement and customize workflows, business rules, UI policies, UI actions, client scripts, and integrations.
• Manage and maintain IT Asset lifecycle processes from procurement to disposal.
• Configure and optimize CMDB, Discovery, and Service Mapping solutions.
• Develop integrations with third‑party applications using REST/SOAP APIs.
• Create reports, dashboards, and KPIs related to asset management.
• Collaborate with business stakeholders to analyze requirements and provide technical solutions.
• Troubleshoot and resolve platform‑related issues and performance bottlenecks.
• Follow ServiceNow development best practices and governance standards.

Required Skills and Experience

Required Skills

• 5+ years of experience in ServiceNow Development.
• Strong hands‑on experience in IT Asset Management (ITAM).
• Experience with Software Asset Management (SAM Pro) and/or Hardware Asset Management (HAM Pro).
• Strong knowledge of CMDB, Discovery, Service Catalog, Incident, and Change Management.
• Experience in REST/SOAP API integrations.
• Good understanding of Asset Lifecycle Management processes.
• Knowledge of Service Portal and ServiceNow platform architecture.
• Strong troubleshooting and problem‑solving skills.

Preferred Skills

• Experience with Cloud Asset Management.
• Knowledge of Service Mapping and ITOM modules.
• Exposure to Agile/Scrum methodologies.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS‑ITAM) certification.

Education

• Bachelor's degree in computer science, Information Technology, or related field.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.