ServiceNow ITOM Consultant

Cerebra; Hyderabad, Pune District, Bengaluru; On-site; INR 900,000 - 2,000,000; Full time

Job summary

Cerebra in Hyderabad, India, is seeking a specialist to apply Generative AI, agentic AI concepts, and prompt engineering to business objectives while ensuring scalability and responsible use.

You will leverage ServiceNow ITOM, ITIL processes, and modern development practices to diagnose issues, drive incident management and service request fulfillment, and collaborate with diverse stakeholders across teams. This role emphasizes value realization, governance, and measurable outcomes.

Qualifications

• Minimum 3 years of experience in ServiceNow IT Operations Management.
• 15 years of full-time education required.

Skills

Analytical skills

Problem solving

Incident management

SDLC understanding

Team collaboration

Education

15 years of education

Tools

ServiceNow ITOM

Job description

JOB DESCRIPTION:

Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.

Must To Have Skills:

• Proficiency in ServiceNow IT Operations Management.
• Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
• Experience with incident management and service request fulfillment processes.
• Strong understanding of software development life cycle methodologies.
• Experience with modern programming languages and frameworks.
• Familiarity with ITIL framework and its application in service management.
• Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders.

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow IT Operations Management.
• A 15 years full time education is required.