ServiceNow IRM Developer

ntrs; Pune District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Northern Trust in Pune and Blore seeks a Lead Software Engineer (Developer) specialized in ServiceNow IRM to lead design, development, and delivery of enterprise-scale IRM solutions. You will collaborate with stakeholders, architects, and teams to ensure platform stability and governance.

The role emphasizes technical leadership, mentoring, and driving best practices across the ServiceNow domain to enable platform adoption and scalable compliance management.

Qualifications

• Bachelor's degree in computer science, information technology, software engineering or equivalent.
• 8+ years hands-on experience in ServiceNow design, development, and implementation.
• 4+ years specialized experience with ServiceNow IRM/GRC in enterprise environments.

Responsibilities

• Design, develop, configure, and implement ServiceNow IRM solutions across modules.
• Lead effort estimation, technical design, planning, and lifecycle activities.
• Configure workflows, UI policies, client scripts, and integrations.
• Build and maintain complex governance, risk and compliance processes.
• Mentor engineers and promote engineering excellence and best practices.

Skills

ServiceNow IRM

GRC

JavaScript

Glide APIs

REST Integrations

SOAP Integrations

Workflow Design

Platform Governance

Mentoring

Technical Leadership

Education

Bachelor's degree in CS/IT/SE

Tools

Integration Hub

Flow Designer

ServiceNow Studio

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Lead Software Engineer (Developer) - ServiceNow IRM

Location: Pune/ Blore, India

Job Summary

We are seeking a highly skilled Lead Software Engineer with deep expertise in ServiceNow Integrated Risk Management (IRM) to join our team in Pune. The successful candidate will lead the design, development, enhancement, and support of enterprise-scale IRM solutions while collaborating closely with business stakeholders, product owners, architects, and engineering teams. This role requires strong technical expertise in ServiceNow development, solution architecture, integrations, workflow automation, and governance, risk, and compliance processes. The individual will also provide technical leadership, mentor team members, and help drive platform adoption and best practices across the organization.

Key Responsibilities

ServiceNow IRM Development & Solution Delivery

• Design, develop, configure, and implement solutions across the ServiceNow IRM platform, including Policy and Compliance Management, Risk Management, Audit Management, and related applications.
• Translate business and regulatory requirements into scalable and sustainable ServiceNow solutions.
• Lead effort estimation, technical design, development planning, and implementation activities throughout the software development lifecycle.
• Configure and customize ServiceNow applications, workflows, business rules, UI policies, client scripts, script includes, and integrations.
• Design, build, and maintain complex workflows to support governance, risk, compliance, and audit processes.

Technical Leadership

• Own and deliver across all phases of project delivery.
• Conduct code reviews and ensure adherence to ServiceNow development standards, platform best practices, and architectural guidelines.
• Drive technical governance, solution quality, performance optimization, and platform stability.
• Own technical decision-making, roadmap planning and platform strategy.

Stakeholder Management & Collaboration

• Partner with business stakeholders, product owners, compliance teams, and risk management teams to understand requirements and deliver business value.
• Facilitate discussions on solution design, trade-offs, implementation approaches, and best practices.
• Collaborate with cross-functional teams to ensure successful project execution and timely delivery.

Platform Support & Continuous Improvement

• Investigate and resolve production issues, defects, and performance bottlenecks related to ServiceNow IRM applications.
• Stay current with ServiceNow platform releases, emerging capabilities, and industry best practices.
• Identify opportunities to improve processes through automation, standardization, and platform optimization.
• Support platform upgrades, enhancements, and transformation initiatives.

Team Development & Mentoring

• Mentor and coach engineers across varying experience levels and technical disciplines.
• Promote a culture of continuous learning, engineering excellence, and knowledge sharing.
• Support upskilling initiatives and contribute to building organizational capability in ServiceNow IRM technologies.

Required Qualifications

• Bachelor's degree in computer science, Information Technology, Software Engineering, Information Systems, or a related discipline. Equivalent professional experience will also be considered.
• Overall 8+ years of hands-on experience in ServiceNow design, development, and implementation.
• 4+ years of specialized experience working with ServiceNow IRM/GRC solutions in enterprise environments.

Mandatory Technical Skills

• Develop and design
• Policy and Compliance Management
• Risk Management
• Audit Management
• Indicators and Issues Management
• Regulatory Change Management
• Entity Management
• Client Scripting
• Business Rules
• Script Includes
• UI Policies
• Flow Designer
• Workflow Configuration
• Data Policies
• ACLs and Security Configuration
• Strong knowledge of JavaScript, Glide APIs, and ServiceNow platform architecture.
• Experience designing and implementing REST and SOAP integrations with internal and external systems.
• Hands-on experience with Integration Hub and API-based integrations.
• Strong exp