ServiceNow Developer (IRM)

Tata Consultancy Services; Mumbai; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Tata Consultancy Services is seeking experienced professionals to implement ServiceNow IRM across multiple modules with strong emphasis on risk, compliance, and policy management. You will lead development, configuration, and integration efforts, ensuring scalable and compliant solutions for enterprise risks and regulatory requirements.

The role requires 5+ years of hands-on SNOW IRM experience and active certifications (CSA, CIS, CAD).

Qualifications

• 5+ years of experience in ServiceNow IRM.
• Certified in ServiceNow CSA, CIS, and CAD.
• Experience with IRM modules like VRM, BCM, Audit, and Policy management.

Responsibilities

• Lead development, configuration, and customization of ServiceNow IRM modules.
• Design IRM workflows, RAM, and scoring methodologies.
• Configure notifications, SLAs, and reporting.
• Develop script objects: Business Rules, UI Policies, and ACLs.
• Set up integrations via REST/SOAP APIs and Integration Hub.
• Perform data imports/exports ensuring data integrity within IRM.

Skills

ServiceNow IRM

Workflow design

Data integration

Troubleshooting

Education

CSA (ServiceNow CSA)

GRC CIS (Implementation Specialist)

CAD (Application Developer)

Tools

REST/SOAP APIs

MID Server

Integration Hub

Job description

ServiceNow IRM Module Implementation Experienced associates with experience in ServiceNow IRM CMDB and CSDM

Preferred Qualifications/Certifications:

• 5+ Years of experience in SNOW IRM
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – Risk and Compliance (GRC CIS).
• ServiceNow Certified Application Developer (CAD).

Location: Pan India

Key Responsibilities:

• ServiceNow IRM Development & Configuration: Lead the development, configuration, and customization of ServiceNow IRM modules, including Advanced Risk, Audit Management, Policy and Compliance Management, Vendor Risk Management (VRM), Regulatory Change Management, and Business Continuity Management (BCM).
• Design and build IRM workflows, scoring methodologies, entity scoping, and Risk Assessment Methodologies (RAM).
• Configure and customize functional data such as Notifications, Service Level Agreements (SLAs), and reporting.
• Develop and manage script objects like Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, Access Control Lists (ACLs), and Flows/Workflows.
• Set up and manage integrations between ServiceNow IRM and other internal/external systems using various methods (e.g., REST/SOAP APIs, Integration Hub, MID Server).
• Perform data imports and exports, ensuring data integrity and alignment with IRM processes.

Collaboration & Requirements Gathering:

• Collaborate with cross-functional teams, product managers, and stakeholders to gather and prioritize business requirements for IRM solutions.
• Participate in requirements workshops, design sessions, and sprint planning.
• Provide technical expertise and guidance on ServiceNow IRM capabilities and best practices.
• Provide technical expertise in troubleshooting and resolving application issues.