ServiceNow Integrations Developer

Agility Human Resource Management Services; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Agility Human Resource Management Services seeks a ServiceNow Integrations Developer to design, build, and maintain secure integrations between ServiceNow and ERP, CRM, HRIS, AD, and cloud tools. You will own end-to-end integration delivery from requirements through deployment and operational support.

You will collaborate with architects, product owners, security, and external vendors to ensure reliable data exchange and automation across enterprise systems.

Qualifications

• 36+ years of hands-on ServiceNow development experience with a focus on integrations.
• Strong experience with IntegrationHub, Flow Designer, Scripted REST APIs, MID Server configuration, and web services (REST/SOAP).
• Proficiency in JavaScript (server-side Glide API and client-side scripting), JSON, XML, and data mapping/transformation techniques.
• Knowledge of authentication models (OAuth 2.0, Basic Auth, API keys) and secure data exchange patterns.
• Experience integrating ServiceNow with ERP, CRM, HRIS, AD, and cloud services.

Responsibilities

• Design and implement integrations using Integration Hub, Flow Designer, Scripted REST APIs, SOAP/REST web services, MID Server, and event-driven patterns.
• Build and maintain reusable integration patterns, APIs, transform maps, import sets, and data pipelines.
• Ensure secure authentication and data exchange with OAuth, API keys, SAML, and mutual TLS.
• Develop automated workflows in ServiceNow (Business Rules, Flows, UI Actions) and support platform upgrades.

Skills

ServiceNow integrations

Flow Designer

JavaScript

REST APIs

MID Server

Data mapping

Security patterns

CI/CD

Kafka

App Engine/Creator Studio

Education

Bachelor’s degree in CS/IT

Tools

Integration Hub

Flow Designer

Scripted REST APIs

MID Server

SOAP/REST web services

Transform maps

Import sets

CI/CD tools

Job description

We are seeking a ServiceNow Integrations Developer to design, build, and maintain secure, scalable integrations between ServiceNow and enterprise systems (ERP, CRM, HRIS, AD, monitoring tools and cloud services). The role will own end-to-end integration delivery from requirements and design through development, testing, deployment, and operational support. This position collaborates with architects, product owners, security, and third-party vendors to ensure reliable data exchange and automation.

Key Responsibilities

• Design and implement integrations using Integration Hub, Flow Designer, Scripted REST APIs, SOAP/REST web services, MID Server, and event-driven patterns.
• Build and maintain reusable integration patterns, custom APIs, transform maps, import sets, and data pipelines to ensure consistent data models and mapping.
• Implement secure authentication and authorization for integrations (OAuth, API keys, SAML, mutual TLS), and ensure data protection and governance.
• Develop automated workflows and business logic in ServiceNow (Business Rules, Script Includes, Flows, UI Actions) to support integrated processes.
• Troubleshoot and resolve integration failures, performance issues, and data inconsistencies; implement monitoring, alerts, and runbooks.
• Create and maintain technical design documents, API specs, test plans, and deployment runbooks; participate in code reviews and knowledge transfer.
• Support platform upgrades and regression testing to ensure integrations remain compatible with new ServiceNow releases.
• Work with DevOps/CI-CD pipelines and manage update-sets or scoped app packaging for deployments.

Required Skills and Experience

• 36+ years of hands‑on ServiceNow development experience with a focus on integrations and automation.
• Strong experience with IntegrationHub, Flow Designer, Scripted REST APIs, MID Server configuration, and web services (REST/SOAP).
• Proficiency in JavaScript (server‑side Glide API and client‑side scripting), JSON, XML, and data mapping/transformation techniques.
• Practical knowledge of authentication models (OAuth 2.0, Basic Auth, API keys) and secure data exchange patterns.
• Experience integrating ServiceNow with common enterprise applications (e.g., SAP, Workday, Salesforce, Microsoft Active Directory, Azure, AWS).
• Solid understanding of CMDB concepts, ITSM processes (Incident, Change, Problem), and how integrations impact those processes.
• Familiarity with debugging tools, logging, monitoring, and performance tuning for integrations.
• Strong communication skills and experience working with cross‑functional teams and external vendors.
• Preferred / nice‑to‑have
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) — IntegrationHub or relevant modules.
• Experience with enterprise integration patterns (message queues, event‑driven architectures, Kafka, MQ) and middleware platforms.
• Exposure to Kubernetes, cloud‑native APIs, or platform‑as‑a‑service connectors.
• Experience building scoped applications and using App Engine/Creator Studio.
• Knowledge of ITOM, HR Service Delivery, or Security Operations integrations.
• Experience with CI/CD tools and automated test frameworks for ServiceNow (e.g., ATF).

Education & Logistics

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Location: Hyderabad, Telangana (on‑site / hybrid) or remote with overlap to IST work hours.