ServiceNow Integration Hub – Engineering Lead

Zoho; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Zoho is seeking an Engineering Lead to drive the design, development, and optimization of enterprise-wide integration solutions leveraging the ServiceNow Integration Hub. The role acts as the technical authority for integration architecture and data connectivity across systems.

You will lead the end-to-end design, API management strategies, and data transformation efforts while mentoring junior engineers and ensuring robust, scalable delivery within an IT services context.

Qualifications

• Proven expertise in API Management with REST and SOAP governance.
• Deep data transformation and mapping capabilities for complex migrations.
• Experience driving enterprise integration and workflow automation in large environments.
• Hands-on with ServiceNow Integration Hub configuration, scripting and customization.
• Strong SDLC knowledge and Agile methodologies with version-control discipline.
• Proven ability to troubleshoot and resolve integration failures in real time.

Responsibilities

• Architect and implement scalable integration patterns using ServiceNow Integration Hub.
• Lead end-to-end design of API management and secure data exchange across the enterprise.
• Develop complex data transformation logic for consistent cross-system data integrity.
• Automate business processes and workflows to reduce manual interventions.
• Perform root cause analysis to prevent recurrence and minimize downtime.
• Oversee SDLC for integration projects with best-practice coding standards.

Skills

API Management

Data transformation

Workflow automation

Enterprise integration

SDLC & Agile

Version control

ServiceNow Integration Hub

Troubleshooting

Tools

ServiceNow Integration Hub

REST

SOAP

Job description

ServiceNow Integration Hub – Engineering Lead

Job Description

Summary

We are seeking a highly skilled Engineering Lead to drive the strategic design, development, and optimization of enterprise-wide integration solutions within the IT Services sector. In this pivotal role, you will serve as the technical authority for the ServiceNow Integration Hub, ensuring seamless connectivity between disparate systems and data sources. The position demands a deep understanding of complex integration architectures, with a focus on enhancing operational efficiency through advanced workflow automation and robust data transformation strategies. This leadership role is critical for maintaining the integrity of our digital ecosystem and supporting the organization's broader technology objectives.

Responsibilities

• Architect and implement scalable integration patterns using the ServiceNow Integration Hub to connect internal and external applications.
  
• Lead the end-to-end design and execution of API management strategies, ensuring secure and efficient data exchange across the enterprise.
  
• Oversee the development of complex data transformation logic to ensure accuracy and consistency across integrated systems.
  
• Drive the automation of business processes and workflows, eliminating manual interventions to improve speed and reliability.
  
• Diagnose and resolve intricate integration issues, performing root cause analysis to prevent recurrence and minimize downtime.
  
• Manage the full software development lifecycle (SDLC) for integration projects, adhering to best practices in coding standards and quality assurance.
  
• Maintain strict version control over all integration artifacts and configuration files to ensure traceability and collaboration.
  
• Provide technical mentorship and guidance to junior engineers, fostering a culture of continuous improvement and innovation.
  

Requirements

Requirements:

• Proven expertise in API Management, including the design, deployment, and governance of REST and SOAP services.
  
• Advanced proficiency in data transformation techniques and tools required for complex data mapping and migration scenarios.
  
• Demonstrated experience in building and managing workflow automation solutions within enterprise environments.
  
• Strong background in developing and maintaining enterprise integration solutions, with a specific focus on ServiceNow Integration Hub capabilities.
  
• Exceptional troubleshooting skills for identifying and resolving integration failures in real-time.
  
• Comprehensive knowledge of the Software Development Life Cycle (SDLC) and agile methodologies.
  
• Mastery of version control systems to manage code repositories and facilitate collaborative development.
  
• Specific, hands-on experience with ServiceNow Integration Hub configuration, scripting, and module customization.
  
• Minimum of 6 to 8 years of relevant professional experience in systems integration and engineering leadership.
  
• Competitive salary package aligned with market standards for this level of expertise.