Platform Enginner/Service now Developer

Mondelēz International; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Mondelēz International is seeking an experienced Platform Engineer / ServiceNow Developer to design, build, test, and maintain scalable ServiceNow applications and integrations. You will develop automation workflows, service catalogs, and complex integrations while ensuring upgrade-safe delivery and governance.

You will collaborate with process owners, analysts, and architects to translate requirements into platform capabilities, drive efficiency, and enable self-service automation across the

Qualifications

• Bachelor’s degree or equivalent practical experience in a relevant field.
• 4 to 8 years of hands-on ServiceNow platform engineering and software development.
• Strong experience with ITSM/ITAM/ITOM, HRSD, or custom scoped apps.
• Proven ability to build REST/SOAP services and integrations.
• Knowledge of relational databases, SQL, and CSDM alignment.

Responsibilities

• Design, develop, and configure custom scoped apps, catalog items, flows, and modules on ServiceNow.
• Build robust workflows, subflows, and actions using Flow Designer, Workflow Editor, and IntegrationHub.
• Create front-end components and Service Portal widgets with HTML, CSS, AngularJS/React, and UI Builder.
• Design and support secure REST/SOAP integrations, import sets, and transform maps.
• Follow upgrade-safe engineering practices to minimize customization and support upgrades.
• Perform performance tuning, script profiling, log analysis, and troubleshooting for reliability and security.
• Oversee lifecycles across Dev/Test/Prod using Update Sets, App Repo, and ATF.
• Collaborate with stakeholders to translate requirements into actionable technical stories.

Skills

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

CSDM

REST APIs

IntegrationHub

MID Server

SQL

UI Builder

Education

Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field

Tools

Flow Designer

Workflow Editor

IntegrationHub

MID Server

UI Builder

Job description

We are looking for an experienced Platform Engineer / ServiceNow Developer to join our global technology team. In this role, you will design, build, test, configure, and maintain scalable applications, automation workflows, service catalogs, and complex integrations across the ServiceNow platform. You will collaborate closely with cross-functional process owners, business analysts, and enterprise architects to translate complex requirements into upgrade-safe platform capabilities while driving platform efficiency, governance, and self-service automation.

Key Responsibilities

• Design & Architecture: Design, develop, and configure custom scoped applications, catalog items, flows, and modules within the ServiceNow platform in alignment with enterprise architecture standards.
• Workflow Automation: Build robust workflows, subflows, and automated actions using Flow Designer, Workflow Editor, and IntegrationHub to automate business processes.
• User Experience & Portal: Construct intuitive front-end components and Service Portal widgets using HTML, CSS, AngularJS/React, and Next Experience (UI Builder).

Integration & System Health

• API Integrations: Design and support secure REST/SOAP integrations, import sets, and transform maps to connect ServiceNow with cloud infrastructure, IAM systems, HRIS platforms, and third-party SaaS services.
• Upgrade-Safe Engineering: Adhere to best practices that minimize customization overhead, ensuring seamless execution of platform family upgrades, patch deployments, and instance clones.
• Platform Operations: Conduct performance tuning, script profiling, log analysis, and issue troubleshooting to ensure system reliability, security, and scalability.

Governance & Continuous Improvement

• Lifecycle & Change Management: Manage application lifecycles across Dev, Test, and Production environments using Update Sets, Application Repository, and Automated Test Framework (ATF).
• Stakeholder Collaboration: Translate ambiguous business requirements into actionable technical user stories and provide guidance on out-of-the-box configuration versus custom development.

Required Qualifications & Experience

• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field (or equivalent practical experience).
• Experience: 4 to 8 years of hands‑on experience in ServiceNow platform engineering and software development within an enterprise environment.
• Core Technical Expertise:
• Demonstrated expertise in core ServiceNow modules (ITSM, ITAM, ITOM, HRSD, or Custom Scoped Applications).
• Deep experience building REST/SOAP web services, IntegrationHub flows, and MID Server configurations.
• Solid understanding of relational database structures, SQL query optimization, and CSDM (Common Service Data Model) alignment.