ServiceNow Functional Consultant

Techversant Infotech Pvt Ltd; Ernakulam; Remote; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Career growth opportunities

Weekends off

Medical insurance

Encashment options

Long-term growth

Flexible work timings

Company-sponsored tours

Job summary

Techversant Infotech Pvt Ltd is seeking a ServiceNow Functional Consultant to gather requirements, perform process consulting, and provide functional solution support for ServiceNow implementations. Location options include Trivandrum, Cochin, or Remote, with 4–9+ years of experience.

The role emphasizes workshops, BRD and user story creation, and alignment with ITIL processes, along with strong communication and documentation skills.

Qualifications

• Strong ITSM/ITIL functional knowledge.
• Experience in Incident, Problem, Change, CMDB, Request Management is preferred.
• Excellent stakeholder management and documentation skills.

Responsibilities

• Conduct workshops to gather requirements and define process flows.
• Write BRDs, user stories, and acceptance criteria.
• Support solution validation and UAT execution.
• Align design with ITIL and organizational workflows.
• Maintain documentation for processes and platform usage.
• Collaborate closely with technical teams and business SMEs.

Skills

ITIL knowledge

Stakeholder management

Workshops facilitation

Tools

Service Portal

Dashboards

Job description

Techversant Infotech Pvt Ltd

0484 4014666
[e-mail]

ServiceNow Functional Consultant

Techversant is a global technology services and solution’s company providing high-quality end-to-end IT Solutions and Services to its clients across the globe for more than 17 years. Techversant has been providing Technology services in the key areas of Digital Transformation, Understanding the Evolving Industrial Scenarios, Investment Priorities and Technology Disruption.

We offers expertize and consultation in multiple technology domains like – ColdFusion,Python, Java, .NET, Node JS, Ruby on Rails, Golang, PHP, Artificial intelligence, Blockchain, IOS,Android, Flutter, React Native, Angular, React Vue,etc catering to various industry verticals globally.

What’s important to us:

We are looking for ServiceNow Functional Consultant Responsible for requirement gathering, process consulting, and functional solution support for ServiceNow implementations.

Location: Trivandrum or Cochin or Remote

Experience: 4–9+ years

Key Responsibilities

• Conduct workshops to gather requirements and define process flows
• Write BRDs, user stories, and acceptance criteria
• Support solution validation and UAT execution
• Align design with ITIL and organizational workflows
• Maintain documentation for processes and platform usage
• Collaborate closely with technical teams and business SMEs

Required Skills

• Strong ITSM/ITIL functional knowledge
• Experience in Incident, Problem, Change, CMDB, Request Management
• Familiarity with Service Portal and dashboards

Preferred Certifications

• CSA / CIS – Preferred
• ITIL V3/V4 – Advantage

Soft Skills

• Excellent stakeholder management
• Strong communication and documentation capabilities

What Company Offers

• Excellent career growth opportunities and exposure to multiple technologies.
• Fixed weekday day schedule, meaning, you’ll have your weekends off!
• Family Medical Insurance.
• Unique leave benefits and encashment options based on performance.
• Long term growth opportunities.
• Fun family environment surrounded by experienced developers.
• Various internal employee rewards programs based on Performance.
• Opportunities for various other Bonus programs – for training hours taken, certifications, special value to business through idea and innovation.
• Work life Balance – flexible work timings, early out Fridays, various social and cultural activities etc.
• Company Sponsored International Tours.