Service Now

Alignity Solutions; Hyderabad; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Alignity Solutions is seeking a ServiceNow Functional Consultant for exciting long-term projects in Hyderabad/Bengaluru. The role is contract to hire with 8+ years of experience, focusing on onboarding/offboarding processes and case management within ServiceNow.

You will collaborate with IT, HRIS, and functional teams to document current-state processes, define enhancements, and create a 1–3 year roadmap. Expect opportunities to upskill the team and influence product direction.

Qualifications

• Experience with ServiceNow onboarding/offboarding projects.
• Able to document current-state processes and roadmap enhancements.
• Knowledge of troubleshooting and knowledge sharing within teams.

Responsibilities

• Work with IT, Functional TA and HRIS teams to document onboarding/offboarding journeys in ServiceNow.
• Review and document enhancements and develop a 1–3 year roadmap for onboarding/offboarding.
• Provide oversight on Tier 3 troubleshooting for case management and upskill the team.
• Review processes and improve documentation for ongoing use by People Technology.
• Upskill team members and engage regional stakeholders to steer product direction.

Skills

ServiceNow

Onboarding/Offboarding

Case Management

Troubleshooting

Job description

Do you love a career where you Experience, Grow & Contribute at the same time, while earning at least 10% above the market?If so, we are excited to have bumped onto you.

Learn how we are redefining the meaning of work , and be a part of the team raved by Clients, Job-seekers and Employees.

If you are a Service Now Functional Consultant looking for excitement, challenge and stability in your work, then you would be glad to come across this page.

We are an IT Solutions Integrator/Consulting Firm helping our clients hire the right professional for an exciting long-term project. Here are a few details.

Check if you are up for maximizing your earning/growth potential, leveraging our Disruptive Talent Solution.

Role: Service Now Functional Consultant l

Location:HYDERABAD | BANGALORE

Experience: 8+ Years

Employment Type:Contract to hire

Notice Period:0-30 days(If you have negotiable notice period or buyout option please apply)

Requirements

Description

• Work with teams (IT, Functional TA and HRIS) to ensure current state process documentation for ServiceNow Onboarding/Offboarding Journeys is up to date, visible and accessible
  
• Review and help document new and previously requested enhancements, set up a clear and concise model and cohesive 1-3 year roadmap for Onboarding/Offboarding enhancements
  
• Provide oversight and advisory and improvements on Tier 3 (last step before IT escalation) troubleshooting and support for case management. Educate and upskill team on troubleshooting and support – identify training opportunities.
  
• Review processes and help review and enhance or create documentation, both for my People Technology Team ongoing use as well as upstream in the process
  
• Upskill People Technology support team members
  
• Review and Recommend (and ideally implement) improvements to the way we engage our Regional Stakeholder groups in how we support and steer the product direction.