ServiceNow FSM Developer

VySystems; Bengaluru; On-site; INR 2,800,000 - 4,000,000; Full time

Job summary

VySystems in Bengaluru seeks an experienced ServiceNow FSM Developer to design, implement and deploy end-to-end FSM solutions. You will work on work orders, scheduling, and field service workflows across mobile and desktop platforms.

The ideal candidate has 6–8+ years IT experience with 2+ years in ServiceNow FSM and hands-on experience in integrations, deployment and troubleshooting. This is a full-time role based in Bengaluru, requiring strong analytical and communication skills.

Qualifications

• 6–8+ years of overall IT experience.
• At least 2+ years of relevant ServiceNow experience.
• Demonstrable experience delivering one or more ServiceNow FSM implementations.
• Ability to explain the FSM implementation lifecycle, architecture, configuration, customizations, and challenges encountered.

Responsibilities

• Implement and configure ServiceNow Field Service Management solutions.
• Design and customize Work Orders, Work Order Tasks, and field service workflows.
• Configure Dispatching, Scheduling, Assignment, Service Territories, and Service Resources.
• Implement Skills and Qualifications, Locations, and Field Agent management.
• Configure and customize the ServiceNow Mobile Field Service application.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer workflows.
• Develop REST/SOAP integrations with external systems and third-party applications.
• Perform configuration, customization, unit testing, integration testing, deployment, and troubleshooting.
• Collaborate with business stakeholders to translate field service requirements into technical solutions.

Skills

ServiceNow FSM implementation

Work Orders & Tasks

Dispatching & Scheduling

Service Resources & Territories

Mobile Field Service

REST/SOAP Integrations

FSM lifecycle & deployment

Job description

We are currently looking for an experienced ServiceNow FSM Developer for an exciting opportunity. Please find the job details below:

Position: ServiceNow FSM Developer

Experience: 6–8+ Years

Relevant ServiceNow Experience: 2+ Years

Employment Type: Full-Time

Job Description

We are looking for an experienced ServiceNow FSM Developer with strong hands-on experience in implementing, configuring, customizing, and deploying ServiceNow Field Service Management (FSM) solutions.

The ideal candidate must have practical experience in end-to-end FSM implementation, including work order management, dispatching, scheduling, field service operations, and mobile workforce enablement. Candidates with only ITSM development, general ServiceNow customization, or production support experience without FSM implementation will not be suitable.

Key Responsibilities

• Implement and configure ServiceNow Field Service Management solutions.
• Design and customize Work Orders, Work Order Tasks, and field service workflows.
• Configure Dispatching, Scheduling, Assignment, Service Territories, and Service Resources.
• Implement Skills and Qualifications, Locations, and Field Agent management.
• Configure and customize the ServiceNow Mobile Field Service application.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer workflows.
• Develop REST/SOAP integrations with external systems and third-party applications.
• Perform configuration, customization, unit testing, integration testing, deployment, and troubleshooting.
• Collaborate with business stakeholders to translate field service requirements into technical solutions.

Mandatory Technical Skills

• Strong hands-on experience in ServiceNow FSM implementation projects.
• Practical experience with Work Orders and Work Order Tasks.
• Field service dispatching, scheduling, and assignment configuration.
• Service Resources, Skills and Qualifications, and Service Territories.
• Mobile Field Service implementation and configuration.
• REST APIs, SOAP integrations, and integration troubleshooting.
• Experience with implementation, customization, and deployment of FSM solutions.

Candidate Requirements

• 6–8+ years of overall IT experience.
• At least 2+ years of relevant ServiceNow experience.
• Demonstrable experience delivering one or more ServiceNow FSM implementations.
• Ability to explain the FSM implementation lifecycle, architecture, configuration, customizations, and challenges encountered.
• Strong analytical, communication, and troubleshooting skills.

Important: Candidates must have actual ServiceNow FSM implementation experience. General ServiceNow developers with ITSM-only experience or candidates who have worked exclusively on support tickets will not meet the primary requirement.