ServiceNow ITAM Architect

Segment (Twilio); Gurugram District; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

SoftwareOne in India is seeking a ServiceNow ITAM Architect to lead design, implementation, and evolution of enterprise IT Asset Management solutions across SAM, HAM, procurement, and contract management. You will act as the technical authority, shaping governance, data models, and integrations to align with business goals.

The role requires deep expertise in ServiceNow CMDB, CSDM, IRE, and platform development with JavaScript, plus strong stakeholder engagement across global teams.

Qualifications

• Strong experience designing and delivering ServiceNow IT Asset Management solutions within enterprise environments.
• Deep understanding of Software Asset Management, Hardware Asset Management, Procurement, Contract Management, and asset lifecycle processes.
• Experience working with ServiceNow CMDB, Common Service Data Model (CSDM), Identification and Reconciliation Engine (IRE), and platform integrations.
• Strong knowledge of JavaScript and ServiceNow platform development principles.
• Excellent communication, consulting, and stakeholder management skills with the ability to engage technical and business audiences.

Responsibilities

• Designing and implementing ServiceNow ITAM solutions across Software Asset Management (SAM), Hardware Asset Management (HAM), Procurement, and Contract Management.
• Defining architecture standards, integration strategies, and platform governance to support enterprise asset lifecycle management.
• Leading customer workshops, solution demonstrations, architecture reviews, and strategic advisory engagements.
• Collaborating with delivery teams to ensure successful implementation of integrations, data management, CMDB alignment, and platform best practices.
• Providing technical leadership, mentoring consultants and developers, and contributing to capability development within the ITAM practice.
• Supporting presales activities including solution design, project scoping, effort estimation, and customer proposal development.

Skills

ServiceNow ITAM

IT Asset Management

Solution architecture

Stakeholder management

JavaScript

Tools

ServiceNow CMDB

CSDM

IRE

Job description

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Are you passionate about helping organizations maximize the value of their technology investments through Software and Hardware Asset Management?Do you enjoy designing enterprise-wide ServiceNow solutions that drive governance, compliance, and operational efficiency?Are you excited by the opportunity to lead large-scale IT Asset Management transformations while shaping best practices across global organizations? At SoftwareOne, we help organizations optimize technology investments, streamline operations, and unlock business value through innovative ServiceNow solutions. We are looking for a ServiceNow ITAM Architect to lead the design, implementation, and evolution of enterprise ServiceNow IT Asset Management (ITAM) solutions, helping customers enhance software compliance, asset visibility, procurement governance, and lifecycle management. As a ServiceNow ITAM Architect, you will serve as the technical authority for IT Asset Management solutions, working closely with customers, project teams, and stakeholders to design scalable ServiceNow architectures that align with business objectives and industry best practices. You will provide strategic guidance across Software Asset Management, Hardware Asset Management, Procurement, and Contract Management while supporting pre-sales initiatives and driving successful customer outcomes.

Key Responsibilities:

• Designing and implementing ServiceNow ITAM solutions across Software Asset Management (SAM), Hardware Asset Management (HAM), Procurement, and Contract Management.


• Defining architecture standards, integration strategies, and platform governance to support enterprise asset lifecycle management.


• Leading customer workshops, solution demonstrations, architecture reviews, and strategic advisory engagements.


• Collaborating with delivery teams to ensure successful implementation of integrations, data management, CMDB alignment, and platform best practices.


• Providing technical leadership, mentoring consultants and developers, and contributing to capability development within the ITAM practice.


• Supporting presales activities including solution design, project scoping, effort estimation, and customer proposal development.

What we need to see from you

• Strong experience designing and delivering ServiceNow IT Asset Management solutions within enterprise environments.


• Deep understanding of Software Asset Management, Hardware Asset Management, Procurement, Contract Management, and asset lifecycle processes.


• Experience working with ServiceNow CMDB, Common Service Data Model (CSDM), Identification and Reconciliation Engine (IRE), and platform integrations.


• Strong knowledge of ServiceNow data management, import sets, transform maps, integrations, and external data source connectivity.


• Experience working with JavaScript and ServiceNow platform development principles.


• Excellent communication, consulting, and stakeholder management skills with the ability to engage technical and business audiences.

Job FunctionServices