ServiceNow Developer- ITAM-HAM-SAM

NetApp, Inc.; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

NetApp, Inc. is seeking an experienced ServiceNow ITAM Specialist with strong HAM and SAM expertise. The candidate should have 4+ years of hands-on ServiceNow development experience and excellent communication skills.

Mandatory: ServiceNow Certified System Administrator (CSA). CIS-ITAM is a strong plus. The role involves hybrid work in Bengaluru, India, and collaboration with procurement and IT teams.

Qualifications

• 4+ years of ServiceNow development experience in ITAM (HAM/SAM) modules.
• Experience with CSDM alignment and implementation.
• Proficiency in JavaScript and Glide scripting; Service Portal development.

Skills

ServiceNow HAM

ServiceNow SAM

JavaScript

Glide scripting

Service Portal

REST/SOAP

HTML/CSS

AngularJS/React

CSDM

Discovery & Reconciliation

Asset Lifecycle

Vendor/license compliance

Education

Bachelor's/Master's degree

Tools

ACC

Jamf integration

Job description

Job Summary

We are looking for an experienced ServiceNow ITAM Specialist with strong expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM). The ideal candidate will have 4+ years of hands-on ServiceNow development experience with excellent communication and interpersonal skills.

ServiceNow Certified System Administrator (CSA) is mandatory

ServiceNow CIS-ITAM would be a strong plus

Job Requirements

• 4+ years of ServiceNow development experience in ITAM (HAM/SAM) modules
• ITAM (HAM) — Hardware Asset Lifecycle Management, CMDB CI Data Modelling & Class Hierarchy, Asset Discovery & Reconciliation, Hardware Inventory Audits, Asset Depreciation & Financial Tracking, Stockroom Management, Asset Transfer & Disposal workflows, Hardware Refresh & Retirement cycles, Procurement & Receiving workflows, Barcode/RFID Asset Tracking, CMDB Health Scorecards & Governance, Exposure to Agent Client Collector (ACC) and Jamf integration for hardware discovery and inventory management
• ITAM (SAM) — SAM Pro Implementation & Configuration, Software License Entitlement & Compliance Management, License Reconciliation (Allocated vs Consumed), Software Normalization & Publisher CatLog Management, Reclamation Rules & Automation, EOL/EOS Tracking, True-Up & Compliance Position Reporting, Content Library Management, Unrecognized Software Management, Publisher-specific Compliance (Microsoft, Oracle, IBM, Adobe), Software Spend Analytics & Optimization, Subscription Management, Exposure to SaaS-based Publisher implementations and SaaS License Management
• Experience with CSDM (Common Service Data Model) alignment and implementation
• Experience with Service Graph Connectors and Discovery
• Experience integrating ITAM with procurement systems
• Expertise in JavaScript and Glide scripting
• Expertise in Service Portal development
• Exposure to at least one JavaScript framework like AngularJS or React
• Familiarity with SOA technologies including REST and SOAP
• Expertise with HTML, CSS, Bootstrap and AJAX
• Strong analytical, communication and consulting skills with ability to present License Compliance position to stakeholders
• Proven team player with ability to handle cultural diversity

Education

• Technical Skills Required
• ITAM — HAM, SAM Pro, CMDB, CSDM, Asset Lifecycle, License Compliance, Discovery & Reconciliation, Service Graph Connectors
• Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
• Flow Designer, Integration Hub, Performance Analytics, ATF (Automated Test Framework)
• Completed Bachelor's and Master's degree

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.