Servicenow Developer

Capgemini; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Capgemini is looking for a ServiceNow Developer in Bengaluru, India, to design, build, and optimize IT Service Management solutions. Candidates should have strong skills in ServiceNow scripting and integration, as well as expertise in ITSM, HRSD, or CSM modules. The role involves translating process requirements into configurations, implementing modules, and extending data models while ensuring best practices. Join us for a chance to impact measurable business outcomes through innovative solutions.

Qualifications

• Strong in Glide API, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, GlideAjax, and asynchronous patterns.
• Building robust, reusable flows/subflows, spokes, and API integrations (REST/SOAP).
• Deep understanding of ITIL processes and hands‑on build experience in HRSD or CSM.
• Table design, relationships, CMDB class model, Discovery/Service Mapping concepts.
• Service Portal / Employee Center / CSM Portals, widgets, theming, and responsive UI patterns.

Responsibilities

• Translate process requirements into maintainable ServiceNow configurations.
• Implement and enhance ITSM, HRSD, or CSM modules.
• Build and support integrations using IntegrationHub and APIs.
• Extend the data model and manage update sets.
• Develop and refine Service Portals for user experience.

Skills

ServiceNow Scripting (Client Server)

Flow Designer IntegrationHub

ITSM or HRSD/CSM Expertise

Data CMDB Modeling

Portals UI/UX

Job description

Your Role

We’re looking for a ServiceNow Developer to design, build, and optimize solutions across IT Service Management (ITSM) and either HR Service Delivery (HRSD) or Customer Service Management (CSM). You’ll work closely with product owners, process SMEs, and platform engineers to deliver scalable, secure, upgradesafe implementations that drive measurable business outcomes.

In this role you will play a key role in:

• Design Configuration: Translate process requirements into maintainable ServiceNow configurations (tables, forms, UI policies, client/server scripts, flows) aligned to out-of-the-box (OOB) best practices.
• Module Implementation: Implement and enhance ITSM (Incidents, Requests, Changes, Problem, CMDB, SLAs) plus HRSD or CSM case management, portals, knowledge, and service catalogs.
• Integration Engineering: Build and support integrations using IntegrationHub, Flow Designer, REST/SOAP APIs, OAuth/JWT, MID Server, and event/webhook patterns.
• Platform Engineering: Extend the data model, develop custom apps when necessary, manage update sets, and ensure upgradesafe development with clean separation of configuration vs. customization.
• UX Portals: Develop and refine Service Portal/Employee Center or CSM Portals, widgets, theming, and reusable components for an intuitive user experience.

Your Profile

Top 5 Technical Skills

• ServiceNow Scripting (Client Server): Strong in Glide API, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, GlideAjax, and asynchronous patterns.
• Flow Designer IntegrationHub: Building robust, reusable flows/subflows, spokes, and API integrations (REST/SOAP), plus connection/auth profiles and error handling frameworks.
• ITSM or HRSD/CSM Expertise: Deep understanding of ITIL processes and hands‑on build experience in HRSD (Lifecycle Events, HR Services, Case/KB) or CSM (Case, Entitlements, Contracts, Playbooks, Communities).
• Data CMDB Modeling: Table design, dictionary, relationships, CMDB class model, Discovery/Service Mapping concepts, SLAs, and performance/indexing tuning.
• Portals UI/UX: Service Portal / Employee Center / CSM Portals, widgets (AngularJS/Now Experience where applicable), theming, and accessible, responsive UI patterns.