ServiceNow CRM Consultant

Dexian India; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT consulting firm in India is seeking a ServiceNow CRM Certified Consultant to enhance customer service management through effective solutions. The role requires over 2 years of implementation experience and a strong grasp of CRM processes. Excellent communication and analytical skills are essential for driving collaborative results. This is a full-time position focused on delivering measurable business outcomes and improving service operations.

Qualifications

• 2+ years of ServiceNow CRM / CSM implementation experience.
• Strong understanding of CRM and customer service processes.
• Excellent communication skills.

Responsibilities

• Design, implement, and optimize ServiceNow CRM solutions.
• Focus on Customer Service Management (CSM) and related CRM capabilities.

Skills

ServiceNow CRM / CSM implementation

Understanding of CRM and customer service processes

Excellent communication skills

Job description

We are seeking a ServiceNow CRM Certified Consultant to design, implement, and optimize ServiceNow CRM solutions that enhance customer engagement, streamline service operations, and drive measurable business outcomes. This role focuses primarily on Customer Service Management (CSM) and related CRM capabilities.

Required Qualifications

• 2+ years of ServiceNow CRM / CSM implementation experience
• Strong understanding of CRM and customer service processes
• Excellent communication skills

Preferred Qualifications

• Experience with ITSM, FSM, Sales & Order Management, or Virtual Agent
• Familiarity with REST/SOAP APIs and integrations

Key Attributes

• Customer-focused and consultative
• Detail-oriented and delivery-driven
• Strong analytical and problem-solving skills
• Collaborative team player

Seniority level: Associate

Employment type: Full-time

Industry: IT Services and IT Consulting