ServiceNow CMDB / CSDM Implementation Specialist

NexTurn Inc.; India; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

NexTurn Inc. is seeking a ServiceNow CMDB / CSDM Implementation Specialist with 8+ years of experience in CMDB and data modeling. This role involves executing and maintaining data models, supporting service mapping implementation, and ensuring data standards within the CMDB. Ideal candidates should have strong attention to detail, ability to collaborate with architects and developers, and ideally hold ServiceNow certifications (CSA, CIS-CMDB). The position is remote, offering flexibility in work arrangements.

Qualifications

• 8+ years of experience with ServiceNow CMDB and data modeling.
• Strong attention to detail with a focus on data accuracy and consistency.
• Ability to work collaboratively with architects, developers, and functional teams.
• ServiceNow certifications (CSA, CIS-CMDB preferred).

Responsibilities

• Execute and maintain CSDM data models and CI relationships aligned with standards.
• Support the implementation of service mapping structures across business services.
• Define, apply, and enforce data standards within the CMDB.
• Partner with developers and integration teams for accurate data ingestion.

Job description

ServiceNow CMDB / CSDM Implementation Specialist

Location: Remote, India

Experience: 8+ years with ServiceNow CMDB and data modeling.

Requirements

• Working knowledge of CSDM framework and CI relationships.
• Experience with data normalization, reconciliation (IRE), and data governance practices.
• Familiarity with Service Mapping, Discovery, and integrations.
• Strong attention to detail with a focus on data accuracy and consistency.
• Ability to work collaboratively with architects, developers, and functional teams.
• ServiceNow certifications (CSA, CIS-CMDB preferred).
• Experience supporting CMDB data cleanup or transformation initiatives.
• Exposure to enterprise integrations (Flexera, CrowdStrike, etc.).
• Understanding of ITIL and service‑based data structures.
• Discovery and Service Mapping experience.
• Improved data quality, completeness, and consistency within CMDB.
• Increased adoption of CSDM standards across development teams.
• Reduction in data duplication and reconciliation conflicts.
• Accurate and scalable service‑to‑CI relationships.
• OOB Solution for “Situations” for incident management.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

Responsibilities

• Execute and maintain CSDM data models and CI relationships aligned to standards defined by the CMDB Architect.
• Support the implementation of service mapping structures across business services, technical services, and application layers.
• Define, apply, and enforce data standards, naming conventions, and class structures within the CMDB.
• Partner with developers and integration teams to ensure accurate data ingestion, transformation, and mapping.
• Assist in data normalization and reconciliation activities using IRE rules and governance frameworks.
• Perform data quality reviews, identify gaps, and support remediation efforts.
• Maintain documentation of data models, relationships, and mapping logic.
• Participate in governance checkpoints to ensure new enhancements align to CSDM standards.
• Support ongoing CMDB maturity initiatives (data cleanup, attribute alignment, relationship accuracy).
• Conversion from legacy Install Status, Operational Status, and Hardware to CSDM Lifecycle Status/Status.
• What This Role Does NOT Own:
  • Does not define platform architecture or long‑term CSDM strategy.
  • Does not replace or duplicate the responsibilities of the CMDB Architect.
  • Focuses on execution, implementation, and data quality – not architecture ownership.