Servicenow Administrator

Purview Services; Chandigarh; On-site; INR 1,500,000 - 1,800,000; Full time

Job summary

Purview Services invites contractors with deep ServiceNow CMDB experience to design, implement and operate a CSDM-aligned CMDB. You will configure CI classes, relationships, lifecycle states and reconciliation rules, and run Discovery and Service Mapping for Tier-1 services.

You will build MID Server data sources, drive automated CI ingestion, and create integrations using IntegrationHub and APIs. Focus on de-duplication, source of truth, certification controls, CMDB health dashboards, and

Qualifications

• Hands-on ServiceNow CMDB, Discovery and Service Mapping experience.
• Experience implementing CSDM in banking or regulated environments preferred.
• Strong CI lifecycle understanding and dependency mapping.
• CSA, CIS, CSDM certifications desirable.

Responsibilities

• Configure and administer CMDB aligned to CSDM.
• Design and maintain CI class models, relationships and lifecycle states.
• Implement and operate ServiceNow Discovery and Service Mapping for Tier-1 services.
• Configure MID Servers, data sources, and automated CI ingestion.
• Build integrations using IntegrationHub, APIs and transform maps.
• Implement de-duplication, source-of-truth and certification controls.
• Configure and monitor CMDB health dashboards for completeness and accuracy.
• Support CMDB use cases across ITSM domains and AIOps.
• Produce technical documentation and support handover.

Skills

CMDB

Discovery

Service Mapping

IntegrationHub / APIs

CSDM

ServiceNow platform

Education

ServiceNow certifications (CSA/CIS/CSDM)

Tools

MID Servers

Transform maps

APIs

Job description

Role & responsibilities

Key Responsibilities

• Configure and administer ServiceNow CMDBaligned to CSDM
• Design and maintain CI class models, relationships, lifecycle states, and reconciliation rules
• Implement and operate ServiceNow Discovery and Service Mappingfor Tier-1 / critical services
• Configure MID Servers, data sources, and automated CI ingestion
• Build and support integrationsusing IntegrationHub, APIs, and transform maps
• Implement de-duplication, source-of-truth, and certification controls
• Configure and monitor CMDB Health dashboards(completeness, correctness, compliance)
• Support CMDB use cases for Incident, Change, Problem, ITOM, and AIOps
• Produce technical documentation and support operational handover

2. Required Skills & Experience

• 46+ years of hands-on ServiceNow platform experience
• Strong expertise in:

• CMDB
• Discovery
• Service Mapping
• IntegrationHub / APIs

• Proven experience implementing CSDM
• Experience in banking or regulated environmentspreferred
• Strong understanding of CI lifecycle, service modelling, and dependency mapping
• ServiceNow certifications (CSA, CIS, CSDM) desirable

3. Deliverables & Success Measures

• CSDM-aligned CMDB implemented and operational
• 95% CMDB data quality (completeness and accuracy)
• Tier-1 services fully mapped with validated dependencies
• Reduction in manual CMDB updates and incident impact assessment time
• Audit-ready CMDB with defined ownership and certification

4. Business Outcome

These contractors will establish a trusted, automated CMDB foundationenabling:

• Faster and more accurate incident impact analysis
• Improved change risk assessment
• Operational resilience for critical services
• AI-ready service management and AIOps capabilities