Servicenow Administrator

Purview Services; Khordha; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Purview Services is seeking a ServiceNow CMDB specialist to configure and administer a CSDM-aligned CMDB, enable discovery and mapping for critical Tier-1 services, and implement robust data governance. The role emphasizes data quality, automation, and integrated workflows across ITOM, incident, change, and problem domains.

The candidate will define CI lifecycles, reconciliation rules, and assessments, while delivering auditable CMDB processes with clear ownership and certification.

Qualifications

• Extensive hands-on ServiceNow platform experience is required.
• Proven expertise in CMDB, Discovery, and Service Mapping.
• Strong background implementing CSDM within regulated environments is preferred.

Responsibilities

• Configure and administer ServiceNow CMDB aligned to CSDM.
• Design and maintain CI class models, relationships, lifecycle states, and reconciliation rules.
• Operate ServiceNow Discovery and Service Mapping for Tier-1 / critical services.
• Configure MID Servers, data sources, and automated CI ingestion.
• Build and support integrations using IntegrationHub, APIs, and transform maps.
• Implement de-duplication, source-of-truth, and certification controls.
• Configure and monitor CMDB Health dashboards for completeness, correctness, and compliance.
• Support CMDB use cases for Incident, Change, Problem, ITOM, and AIOps.
• Produce technical documentation and support operational handover.

Skills

ServiceNow

CMDB

Discovery

Service Mapping

IntegrationHub / APIs

CSDM

CSA / CIS / CSDM certifications

Tools

MID Servers

Transform Maps

APIs

Job description

Role & responsibilities

Key Responsibilities

• Configure and administer ServiceNow CMDBaligned to CSDM
• Design and maintain CI class models, relationships, lifecycle states, and reconciliation rules
• Implement and operate ServiceNow Discovery and Service Mappingfor Tier-1 / critical services
• Configure MID Servers, data sources, and automated CI ingestion
• Build and support integrationsusing IntegrationHub, APIs, and transform maps
• Implement de-duplication, source-of-truth, and certification controls
• Configure and monitor CMDB Health dashboards(completeness, correctness, compliance)
• Support CMDB use cases for Incident, Change, Problem, ITOM, and AIOps
• Produce technical documentation and support operational handover

2. Required Skills & Experience

• 46+ years of hands-on ServiceNow platform experience
• Strong expertise in:

• CMDB
• Discovery
• Service Mapping
• IntegrationHub / APIs

• Proven experience implementing CSDM
• Experience in banking or regulated environmentspreferred
• Strong understanding of CI lifecycle, service modelling, and dependency mapping
• ServiceNow certifications (CSA, CIS, CSDM) desirable

3. Deliverables & Success Measures

• CSDM-aligned CMDB implemented and operational
• 95% CMDB data quality (completeness and accuracy)
• Tier-1 services fully mapped with validated dependencies
• Reduction in manual CMDB updates and incident impact assessment time
• Audit-ready CMDB with defined ownership and certification

4. Business Outcome

These contractors will establish a trusted, automated CMDB foundationenabling:

• Faster and more accurate incident impact analysis
• Improved change risk assessment
• Operational resilience for critical services
• AI-ready service management and AIOps capabilities