Servicenow Business Analyst - ITSM / HRSD

Ifinsol Global; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ifinsol Global is seeking a ServiceNow Business Analyst in Bengaluru (Hybrid) with 7+ years of experience to analyze requirements and drive ITSM/HRSD configurations. You will collaborate with HR, IT, and business teams, translate needs into functional specs, support implementations, and train end users on ServiceNow modules.

Responsibilities include requirement analysis, testing, documentation, and continuous process improvements while staying current with ServiceNow updates and best practices.

Qualifications

• Experience with ServiceNow Custom App/HRSD/ITSM modules and configurations.
• Strong understanding of ITSM and HRSD processes.
• Experience with requirements analysis, design, and optimization.

Responsibilities

• Collaborate with stakeholders to gather and analyze requirements for ServiceNow applications.
• Translate business needs into functional specifications and technical solutions.
• Assist in implementation, deployment, and testing of ServiceNow solutions.
• Provide end-user training and create training materials and documentation.
• Monitor ServiceNow processes and identify opportunities for improvement.
• Work with HR, IT, and business teams to ensure alignment with goals.

Skills

ServiceNow

ITSM

HRSD

Requirements gathering

Stakeholder collaboration

Testing & QA

Documentation

Tools

ServiceNow

Job description

Role name: ServiceNow Business Analyst

Experience: 7-10 Years

Job Type: C2H

Project Duration: 12+ Month

Notice Period: Immediate 15 Days

Location: Bangalore (Hybrid)

Shift Timing: 2 PM to 11 PM

Key Responsibilities:

Requirements Analysis:

Collaborate with stakeholders to gather and analyze requirements for scoped app/ITSM/HRSD applications processes in ServiceNow.

Translate business needs into functional specifications and detailed requirements.

Implementation Support:

Assist in the implementation and deployment of ServiceNow solutions.

Work closely with developers to ensure that functional requirements are accurately translated into technical solutions.

Testing and Quality Assurance:

Develop and execute test plans and test cases to ensure the quality and functionality of solutions.

Identify and resolve issues discovered during testing and ensure solutions meet business requirements.

User Training and Support:

Provide training and support to end-users and stakeholders on processes and the use of ServiceNow modules.

Create and maintain user guides, training materials, and documentation.

Continuous Improvement:

Monitor and analyze the performance of ServiceNow processes and identify opportunities for improvement.

Stay current with ServiceNow platform updates, new features, and industry best practices.

Collaboration:

Work closely with HR, IT, and business teams to ensure alignment of solutions with organizational goals.

Participate in project meetings, workshops, and other collaborative sessions.

Experience:

7+ years of experience as a Functional Analyst or Business Analyst with ServiceNow dev projects, with a focus on Custom App/HRSD/ITSM.

Proven experience with ServiceNow Custom App/HRSD/ITSM modules and configurations.

Experience with process analysis, design, and optimization.

Skills:

Strong understanding of ITSM/HRSD processes and best practices.

Excellent analytical and problem-solving skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Certifications:

ServiceNow Certified System Administrator (CSA) must.

Additional ServiceNow certifications (e.g., CIS-HR, CIS-ITSM) are a plus.