Senior Specialist - Business Analysis

LTM; Hyderabad; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A technology solutions provider in Hyderabad is seeking a Service Now Business Analyst with 5 years of experience in a ServiceNow environment. The role involves collaborating with stakeholders, prioritizing user stories, and ensuring effective communication regarding product changes. The ideal candidate will possess strong analytical skills, a solid understanding of Agile methodologies, and the ability to translate business needs into technical requirements. This is an on-site position located at the customer office.

Qualifications

• 5 years of experience as a Business Analyst in a ServiceNow environment.
• Strong understanding of Agile delivery methodologies, backlog management, and sprint planning.
• Ability to write high-quality user stories, acceptance criteria, and process documentation.

Responsibilities

• Engage with stakeholders to understand needs and improvement opportunities.
• Collaborate with Scrum Master for sprint cycle prioritization.
• Support the creation of communication materials regarding product changes.

Skills

Business Analyst in ServiceNow environment

Agile delivery methodologies

Analytical and problem-solving abilities

Communication and stakeholder management skills

Job description

Role Service Now Business Analyst total 4 positions

Experience 8 to 10 years of overall experience 5 years of experience as a Business Analyst

Location Hyderabad work from customer office

Work Timing General and EST Time zone

Overview

This is a position in the Digital Employee Experience Team. The ideal candidate will be a detail-orientated, forward-thinking Business Analyst passionate about understanding business needs, translating them into actionable technical requirements, and contributing to the evolution of our employee experience platforms, digital content management, and optimization.

Responsibilities

• Business Analysis Requirements Management: engage with business stakeholders to understand needs, pain points, and improvement opportunities for the Knowledge Management EC Pro Portal, Now Assist, AI modules.
• Agile Delivery Collaboration: partner with the Scrum Master and development team to prioritise user stories for each sprint cycle; support ongoing backlog refinement ensuring stories are well-defined, estimated, and aligned with project goals; monitor and manage the issues and requests queue ensuring timely triage, resolution, and communication; work closely with cross-functional teams to understand mutual impacts of upcoming changes on their processes and to assess how their initiatives affect our modules.
• Cross-functional collaboration: collaborate with Training and Communications specialists to support the creation of clear and timely communication materials regarding product changes, enhancements, and upcoming releases.

Qualifications

Technical/Functional Skills (Must have):

• 5 years of experience as a Business Analyst in a ServiceNow environment.
• Familiarity with ServiceNow Knowledge Management and Employee Center Pro Service Portal, Now Assist AI.
• Strong understanding of Agile delivery methodologies, backlog management, and sprint planning.
• Ability to write high-quality user stories, acceptance criteria, and process documentation.
• Experience performing UAT including test planning, execution, and defect management.

Analytical Professional Skills:

• Excellent analytical and problem-solving abilities with the capacity to break down complex issues into actionable tasks.
• Ability to translate business needs into technical concepts and vice versa.
• Strong communication and stakeholder management skills across technical and non-technical audiences.
• Highly organised with the ability to manage multiple priorities and maintain attention to detail.

Preferred Experience (Good to Have):

• Prior exposure to Knowledge-Centered Service KCS practices.
• Experience working with global or cross-functional teams.
• Basic understanding of ServiceNow administration or configuration.