Servicenow Business Analyst

Albireo Recruiters; Hyderabad; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Volto It Labs in Hyderabad, Chennai, and Mumbai is seeking a Business Analyst with ITSM, CMDB experience to bridge IT operations and business needs. You will analyze processes, translate requirements into ITSM configurations, and collaborate with stakeholders to improve incident, problem, change, and request management using ServiceNow.

The ideal candidate has a B.Tech / B.E. and hands-on CMDB, Discovery and Service Mapping skills, plus ITOM/ITAM knowledge.

Qualifications

• Strong ServiceNow BA experience and ITSM background.
• Hands-on ITSM, ITOM, ITAM (HAM/SAM) & CSM exposure.
• Strong CMDB, Discovery and Service Mapping knowledge.
• Experience in Incident, Problem, Change, Request & Case Management.

Skills

ServiceNow BA experience

ITSM

CMDB

Service Mapping

ITOM/ITAM (HAM/SAM)

Incident/Problem/Change/Request/Case

Education

B.Tech / B.E. in Any Specialization

Tools

CMDB

Discovery

Service Mapping

Job description

Business Analyst with ITSM, CMDB Experience

Role Category: IT & Information Security - Other

Education

UG: B.Tech / B.E. in Any Specialization

Posted by Volto It Labs

Hyderabad, Chennai, Mumbai (All Areas)

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

• strong ServiceNow functional/BA experience
• Hands-on exposure to ITSM, ITOM, ITAM (HAM/SAM) & CSM
• Strong understanding of CMDB, Discovery & Service Mapping
• Experience in Incident, Problem, Change, Request & Case Management