Sr Business Analyst – ServiceNow

iBeris Software Solutions; Chennai District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

iBeris Software Solutions seeks a Senior Business Analyst – ServiceNow in Chennai/Bangalore. This role requires 8–10 years of experience and deep knowledge of ServiceNow modules (Incident, Request, Problem, Change) with the ability to work independently and coordinate with stakeholders across disciplines.

The candidate will gather requirements, document workflows, and translate them into actionable user stories and acceptance criteria within an agile framework.

Qualifications

• 8–10 years of experience required.
• Experience with ServiceNow including Incident, Request, Problem and Change Management.
• Ability to gather requirements from business users and translate into specifications.
• Experience creating user stories, acceptance criteria, and definitions of ready/done in agile environments.
• ITIL certification is preferred.
• Experience with other ITSM tools is an advantage.

Responsibilities

• Gather requirements from business users and translate into business specifications.
• Document workflows and obtain user sign-off on specifications; create user stories and acceptance criteria.
• Assist in translating application functionality into architecture and requirements statements.
• Communicate business goals to the technical team and manage expectations.
• Design and execute test plans to ensure requirements are implemented correctly and ROI is achieved.
• Participate in planning initiatives, cost/benefit analyses, and systems design.
• Work with QA to prepare test data and review user stories and criteria.
• Provide functional leadership and guidance on inter‑module dependencies.

Skills

ServiceNow

ITIL

Stakeholder comms

Independent work

Cross‑functional work

Tools

Other ITSM tools

Job description

Sr Business Analyst – ServiceNow

Job Nature: Full Time

Experience Requirements : 8-10 yrs

Job Location: Chennai & Bangalore

Job Level: Sr. Position

Specific Skills

• Should have previous experience working with Service Now. Service Now Management with knowledge in Incident, Request, Problem and Change Management.
• Ability to work independently with limited supervision Ability to work well with people from different disciplines with varying degrees of technical experience
• ITIL certification is preferred
• Working experience on other ITSM tools is an advantage

Responsible For

• Partnering with business users to gather all requirements to formulate business specifications and translating those into business functionality.
• Documenting workflows and results of business analysis and obtaining sign-off from users on specifications. Creating user story, acceptance criteria, the definition of ready and definition of done in the agile framework
• Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement.
• Communicating the business directives, goals, and needs to the technical team and serving as business interface from the solution delivery team managing expectations and defining business satisfaction metrics.
• Designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives.
• Participate in planning initiatives, feasibility studies, cost/benefit analysis, and new systems design.
• Work with the QA team to prepare test scenarios and data. Document and manage business and functional requirements. Review user stories and acceptance criteria.
• Provide thought leadership in one of the functional areas, handle queries and competency building in the respective functional areas. Provide functional solution and clarification on the inter-module dependencies.
• Determine a project’s requirements by extracting them from business or government policies, as well as from current and future users, through interaction and research.
• Anticipate future requirements to ensure successful outcomes. Constrain requirements when necessary and focus on core business needs, rather than users’ personal preferences, functions related to trends or outdated processes, or other non-essential modifications. Organize requirements into related categories to effectively manage and communicate them.
• Use robust analysis and modeling tools to match strategic business objectives with practical technical solutions.
• At regular intervals in the project life cycle, safeguard and protect the business and user’s needs by verifying functionality, accuracy and completeness of the requirements against the original documents. Safeguarding minimizes risk by ensuring requirements are being met before investing further in system development.
• Emphasize simplicity and ease of use at all times, especially in implementation.
• Identify and avoid extraneous activities that do not solve the problem or help reach the objective.
• The business analyst is most knowledgeable about use cases; therefore, they continually verify the requirements and reject implementations that do not advance business objectives.
• In application maintenance, the focus is on preventing and correcting defects; enhancements or making changes to increase the value provided by the system.

About

• We are driven by innovation and a customer‑centric approach, creating cutting‑edge solutions tailored to client needs. Our success is built on collaboration, fostering teamwork and open communication, while upholding integrity through transparency and accountability.