Senior Business Analyst / Business Analyst - ServiceNow

EPAM Systems; Coimbatore District; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

EPAM Systems in India seeks a Senior Business Analyst for ServiceNow to define requirements and drive end-to-end delivery of the implementation. You will shape scope, surface risks, and align schedules while partnering with engineering, QA, and product teams through build, test, deploy, and improvement.

You will own stakeholder requirements, maintain clear program documentation, and coordinate across multiple teams.

Qualifications

• 5–10 years IT experience with strong analytical skills.
• 4+ years in Business Analysis with end-to-end delivery.
• At least 1 year of ServiceNow implementation work.
• Experience coordinating multiple engineering teams and schedules.
• Bachelor's degree in a technical field or equivalent experience.

Responsibilities

• Identify stakeholders and gather input to refine requirements.
• Define scope across the full program and maintain docs.
• Collaborate with engineers, QA, and product teams to deliver features.
• Serve as Scrum Master, manage schedules and risks.
• Drive release milestones and maintain high velocity.

Skills

Business Analysis

Agile methodologies

Scrum master

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in a technical discipline

Tools

ServiceNow

ITSM

ITOM

HRSD

Job description

We are looking for a Senior Business Analyst - ServiceNow to define product requirements and steer delivery for a ServiceNow implementation end-to-end. You will shape scope, surface risks, and align schedules while partnering with engineering, QA, and product through build, test, deploy, and improvement.

Responsibilities

• Identify stakeholders and collect input to define and refine requirements
• Own a clear, streamlined scope definition across the full program
• Create and keep up to date documentation for program and project management needs
• Collaborate closely with software engineers, QA, product managers and other engineering teams to deliver high-quality products and features across the software project lifecycle
• Serve as scrum master, manage project schedules, flag potential issues, and communicate them clearly to project stakeholders
• Drive release schedules and milestones, sustaining high velocity in a fast-paced environment
• Provide hands-on software development and project management, coordinate cross-functionally, and manage inter/intra team communications to achieve outstanding program outcomes

Requirements

• Extensive IT experience with 5-10 years in the field
• Hands-on background with 4+ years in Business Analysis, emerging technologies, or related technical areas
• Direct involvement with 1+ year of ServiceNow implementation work
• Proven track record managing end-to-end execution for programs spanning multiple engineering teams, with software development exposure
• Working knowledge of ITSM, ITOM and HRSD
• Practical experience using Agile software development methodologies
• Scrum master experience leading teams through development sprints
• Bachelor's degree in a technical discipline or equivalent practical experience

Nice to have

• Software Engineering experience
• Problem-solving experience in fast-paced and constantly changing environments
• Background working cross-functionally in highly integrated teams with technical and non-technical members
• Ability to communicate technical concepts to non-technical audiences
• Strong verbal and written communication skills