Business Analyst

InfoBeans Technologies Europe GmbH; Chennai District, Pune District, Indor, Vadodara; On-site; INR 1,200,000 - 1,400,000; Full time

Job summary

InfoBeans Technologies Europe GmbH is seeking an experienced ServiceNow Business Analyst with 5+ years in gathering requirements and translating them into functional ServiceNow solutions. You will bridge business stakeholders and technical teams to ensure successful ITSM implementations and enhancements.

The role requires strong knowledge of ITSM processes, ITIL, Agile Scrum, stakeholder management, and hands-on experience with BRD/FRD, user stories, and UAT coordination.

Qualifications

• Gather, analyze, and document business requirements and user stories.
• Create BRD/FRD and acceptance criteria for ServiceNow.
• Align business needs with ITSM processes on the ServiceNow platform.

Responsibilities

• Gather, analyze, and document business, functional, and non-functional requirements.
• Conduct stakeholder interviews, workshops, and elicitation sessions.
• Analyze existing processes and suggest improvements aligned with ServiceNow best practices.
• Prepare BRD, FRD, user stories, acceptance criteria, and process flows.
• Ensure clear understanding of requirements by technical teams.

Skills

Requirement Gathering

BRD/FRD

User Stories

Stakeholder Management

ITSM Knowledge

ServiceNow Platform

UAT Coordination

Process Mapping

Agile Scrum

ITIL Knowledge

Tools

ServiceNow

Job description

Department ServiceNow.

Experience 5+ years

Job Description

We are looking for an experienced ServiceNow Business Analyst with 5+ years of experience in gathering business requirements, analyzing business processes, and translating them into functional solutions on the ServiceNow platform. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring successful delivery of ServiceNow implementations, enhancements, and support initiatives.

The candidate should possess strong knowledge of ITSM processes, Agile methodologies, stakeholder management, and ServiceNow best practices.

Business Analysis

• Gather, analyze, and document business, functional, and non-functional requirements.
• Conduct stakeholder interviews, workshops, and requirement elicitation sessions.
• Analyze existing business processes and recommend improvements aligned with ServiceNow best practices.
• Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, acceptance criteria, and process flows.
• Ensure business requirements are clearly understood by technical teams.

Work as a Product Owner proxy or Business Analyst in Agile Scrum teams.

Serve as the primary liaison between business users and development teams.

Coordinate User Acceptance Testing (UAT) activities.

Maintain project documentation throughout the project lifecycle.

Ensure adherence to ITIL processes and project governance standards.

Support change management and user adoption initiatives.

Required Skills

• Business Analysis
• Requirement Gathering & Elicitation
• Functional Documentation (BRD, FRD, User Stories)
• Stakeholder Management
• Process Mapping (Visio/Lucidchart)
• Gap Analysis
• UAT Coordination
• ITSM Process Knowledge
• ServiceNow Platform Understanding
• Analytical and Problem-Solving Skills
• Change Management
• Workshop Facilitation

ServiceNow Certified Implementation Specialist (ITSM preferred)

Certified Scrum Master (CSM) or Professional Scrum Master (PSM)