ServiceNow + BA

Dataconsol Hyderabad; Hyderabad; Remote; INR 800,000 - 1,500,000; Full time

Job summary

Dataconsol Hyderabad seeks a ServiceNow Business Analyst with hands-on experience in development, administration, and ITSM modules including Incident, Problem, Change, Asset Management, and Service Catalog. You will gather requirements, translate business needs into ServiceNow solutions, support CAB processes, and build dashboards and workflows for scalable deployments.

The role supports remote engagement across multiple projects in an Agile setting, requires strong communication, and a solid

Qualifications

• Gathering requirements and translating business needs into ServiceNow solutions.
• Supporting CAB processes and change management activities.
• Developing dashboards, reports and workflows in ServiceNow.
• Experience with standalone and multidomain ServiceNow instances.

Responsibilities

• Gather requirements and translate them into ServiceNow solutions.
• Develop dashboards, reports and workflows for stakeholders.
• Support CAB processes and change management activities.
• Assist end users and provide ongoing support remotely across engagements.

Skills

ServiceNow modules

Incident Management

Problem Management

Change Management

Asset Management

Service Catalog / Request Management

ServiceNow development

Administration

Customization

Multi-domain ServiceNow

ITBM modules

CAB processes

Dashboards & Reports

Agile methodology

Education

ServiceNow Systems Administrator Certification

Tools

ServiceNow platform

ITBM configuration

Job description

ServiceNow Business Analyst with experience in ServiceNow development, administration, and key ITSM modules including Incident, Problem, Change, Asset Management, and Service Catalog. Responsible for gathering requirements, translating business needs into ServiceNow solutions, supporting CAB processes, and developing dashboards, reports, and workflows. Works closely with stakeholders to deliver scalable ServiceNow solutions in Agile environments.

Positions: 05

Primary Skill

• Strong experience with ServiceNow modules:
• Incident, Problem, Change Management
• Asset Management
• Service Catalog / Request Management
• ServiceNow development, administration, customization
• Working on standalone and multidomain ServiceNow instances
• ITBM modules:
• Ideation, Demand, PPM, Resource Management

Change Management:

• Facilitate Change Advisory Board (CAB) meetings
• Administer/support/audit Change tickets
• Creation of incident templates, catalogs, workflows
• Reporting & Dashboards development in ServiceNow
• Processing Incident, RITM, and work request tickets
• Requirements gathering and converting them to ServiceNow solutions
• ServiceNow Systems Administrator Certification
• Strong communication skills (oral and written)
• Support end-user assistance requests
• Data analysis

Documentation:

• System design, operations documentation
• Testing protocols for upgrades
• Ability to break down requirements and demo solutions
• SLA-driven working approach
• Client relationship management
• Prioritization and organizational skills
• Ability to work independently and remotely across multiple engagements
• Working knowledge of Agile methodology

Desired Skill/Good to Have

• Experience with ITBM configuration, customization, migration, upgrade, and version standardization
• Ability to scope and create new/existing workflows based on best practices
• Strong self-starter attitude with proactive problem-solving
• Experience supporting multi-engagement environments
• Understanding of cross-functional ServiceNow integrations

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.