ServiceNow Architect (OMT / SOMT)

Prodapt Solutions

Hyderabad, Pune District, Bengaluru

Hybrid

INR 4,200,000 - 6,600,000

Full time

11 days ago

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Job summary

Prodapt Solutions is seeking an experienced ServiceNow Technical Architect to lead architecture, design, and governance of ServiceNow platforms for large telecom transformation programs. Focus areas include TSOM, TSM, and CMDB with strong emphasis on scalable, secure, and high-performing solutions.

You will collaborate with Program Managers, Enterprise Architects, Product Owners, and development teams to ensure alignment with enterprise standards and telecom operations requirements.

Qualifications

12+ years of IT experience with 8–10 years on ServiceNow platform in telecom environments.
Strong expertise in TSOM, TSM, and CMDB architecture and governance.
Experience designing end-to-end enterprise ServiceNow solutions for large telco programs.

Responsibilities

Define end-to-end technical architecture for ServiceNow implementations in telecom.
Design scalable TSOM/TSM/CMDB solutions and integration with OSS/BSS systems.
Lead architecture governance, reviews, and development standards for platform.
Mentor teams and drive performance, security, and data quality across platforms.

Skills

ServiceNow Architecture

Platform customization

Data models

Security & performance

ITOM & CMDB

REST & SOAP APIs

IntegrationHub

Leadership

Tools

MID Server

IntegrationHub

Discovery/Service Mapping

Job description

Job Description

Below is a professional Job Description (JD) for an Technical Architect ServiceNow Platform with specialization in TSOM, TSM, and CMDB, designed for large telecom transformation programs.

Job Title

Technical Architect – ServiceNow (TSOM / TSM / CMDB)

Experience

12+ years of overall IT experience with 8–10 years of relevant hands‑on experience in the ServiceNow platform, particularly in telecom-focused modules such as TSOM, TSM, and CMDB.

Job Summary

We are seeking an experienced ServiceNow Technical Architect to lead the architecture, design, and technical governance of ServiceNow platform implementations in a telecom environment. The role will focus on Telecom Service Operations Management (TSOM), Telecom Service Management (TSM), and CMDB architecture, ensuring scalable, secure, and high‑performing platform solutions.

The Technical Architect will work closely with Program Managers, Enterprise Architects, Product Owners, and development teams to design solutions aligned with enterprise architecture standards and telecom operational requirements.

Key Responsibilities

Architecture & Solution Design

Define end-to-end technical architecture for ServiceNow implementations.
Design scalable solutions across key modules including:
TSOM (Telecom Service Operations Management)
TSM (Telecom Service Management)
CMDB
ITSM / ITOM integrations
Ensure architecture aligns with enterprise architecture standards and telecom operational frameworks.

CMDB Architecture & Governance

Design and implement CMDB data models and CI relationships.
Define CI lifecycle management and data governance policies.
Implement and manage:
ServiceNow Discovery
Service mapping
Data ingestion frameworks
Ensure CMDB health, data quality, and compliance.

Telecom ServiceNow Architecture (TSOM & TSM)

Design ServiceNow solutions for telecom service assurance and operations.
Architect integration with telecom OSS/BSS systems, including:
Network monitoring tools
Fault management systems
Service assurance platforms
Implement telecom‑specific workflows for:
Incident management
Service impact analysis
Network event correlation.

Platform Integration Architecture

Design integrations between ServiceNow and enterprise systems including:

Telecom OSS systems
BSS platforms
Network management tools
Monitoring and event management tools
CRM platforms
Data platforms

Use technologies such as:

REST APIs
SOAP APIs
MID Server
IntegrationHub.

Technical Leadership

Provide technical leadership to ServiceNow developers, engineers, and solution architects.
Conduct design reviews and architecture governance.
Establish platform development standards and best practices.
Mentor engineering teams on ServiceNow architecture patterns.

Performance & Scalability

Design high-performance architectures capable of supporting large telecom environments.
Optimize platform performance and scalability.
Ensure secure and resilient system architecture.

Collaboration & Stakeholder Engagement

Work closely with:
Enterprise architects
Product owners
Program managers
Vendor delivery teams
Provide technical guidance during PI planning, solution workshops, and architecture reviews.

Required Qualifications

Experience