ServiceNow TSOM Architect

Adroit India; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Adroit India is seeking an experienced ServiceNow TSOM Architect to design, architect, and implement TSOM solutions for telecom services. Strong expertise in TSOM, TSM, ITOM, CMDB, CSDM, Discovery, Event Management, Service Mapping, and Service Graph Connectors.

The role requires leading client workshops, providing technical leadership to teams, integrating telecom monitoring tools, OSS/BSS platforms, and driving end-to-end CMDB governance and service mapping across telecom environments.

Qualifications

• We require strong hands-on experience in ServiceNow TSOM and TSM.
• Expertise in ITOM, CMDB, and CSDM with Discovery and Service Mapping.
• Experience with Event Management, AIOps, and integration connectors.

Responsibilities

• Design and implement end-to-end ServiceNow TSOM solutions.
• Lead Telecom Service Management (TSM) and TSOM implementations.
• Architect CMDB, CSDM, Service Mapping, and Service Graph integrations.
• Drive Discovery and Service Mapping across telecom networks.

Skills

ServiceNow TSOM

TSM

ITOM

CMDB

CSDM

Discovery

Event Management

Service Mapping

Service Graph Connectors

IntegrationHub

Flow Designer

Performance Analytics

Tools

IntegrationHub

Flow Designer

Performance Analytics

Job description

Job Description – ServiceNow TSOM Architect

Contract

Immediate Joiners Preferred

Experience: 10–15+ Years

Notice Period: Immediate to 30 Days

Job Summary

We are looking for an experienced ServiceNow TSOM Architect to design, architect, and implement ServiceNow Telecom Service Operations Management (TSOM) solutions. The ideal candidate should have strong expertise in ServiceNow TSOM, TSM, ITOM, CMDB, CSDM, Discovery, Event Management, Service Mapping, and Service Graph Connectors.

Key Responsibilities

• Design and implement end-to-end ServiceNow TSOM solutions.
• Lead Telecom Service Management (TSM) and TSOM implementations.
• Manage CFS (Customer Facing Services) and RFS (Resource Facing Services) models.
• Architect CMDB, CSDM, Service Mapping, and Service Graph integrations.
• Implement Event Management, AIOps, and Root Cause Analysis.
• Integrate telecom monitoring tools and OSS/BSS platforms.
• Drive Discovery and Service Mapping across telecom network environments.
• Define technical architecture and integration strategies.
• Lead client workshops and requirement-gathering sessions.
• Provide technical leadership to development and implementation teams.

Required Skills

• Strong hands-on experience in ServiceNow TSOM and TSM.
• ServiceNow ITOM Suite, CMDB, and CSDM.
• Discovery and Service Mapping.
• Event Management and Service Graph Connectors.
• IntegrationHub and Flow Designer.
• Performance Analytics.
• Telecom domain knowledge: IP/MPLS, SD-WAN, Transport Networks, 4G/5G, and Fixed Line Services.
• REST/SOAP APIs and third-party integrations.
• Experience integrating telecom monitoring and OSS/BSS platforms.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect.
• CIS-ITSM, CIS-ITOM, or telecom-related certifications.
• Experience with telecom operators such as Orange, BT, Vodafone, Verizon, AT&T, Jio, Airtel, or Telstra.
• Cloud platform experience with AWS, Azure, or Google Cloud.
• Knowledge of TM Forum standards (SID, eTOM, Open APIs).
• Experience with AIOps and observability tools.
• Telecom Domain Expertise
• Service Assurance & Monitoring
• CMDB Governance
• Client Engagement
• Problem Solving

Role Titles: ServiceNow TSOM Architect / Lead Architect / Principal Consultant