Servicenow Architect

Cortex Consultants LLC; Bengaluru Urban; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Cortex Consultants LLC seeks a ServiceNow Architect to lead enterprise-scale architectural designs for ServiceNow deployments in Bangalore. The role requires CMA certification and 8+ years in IT service management and enterprise architecture, with 5+ years hands-on ServiceNow experience.

You will drive technical leadership, governance, and complex integrations while mentoring development teams and aligning solutions with business objectives.

Qualifications

• Experience designing and delivering enterprise-scale ServiceNow architectures.
• Proven ability to lead technical discovery and translate requirements into architectures.
• Ability to mentor development teams and enforce coding standards.

Responsibilities

• Design and oversee enterprise-scale ServiceNow architectural solutions.
• Lead technical discovery sessions and translate business requirements into architectures.
• Mentor teams and ensure solution quality, governance, and standards.

Education

ServiceNow CMA certification

8+ years in IT service management & enterprise architecture

5+ years hands-on ServiceNow implementations

Strong communication & stakeholder management

Agile/Scrum experience

Experience with WSD/HSE modules and real estate domain

Tools

ServiceNow

Job description

ServiceNow Architect

Location: Bangalore

Job Description:

• As an Architect you will be responsible for Design and oversee enterprise-scale ServiceNow architectural solutions that align with business objectives and technology roadmaps; collaborate with project management, business analysts, and development teams to ensure successful solution delivery
• Lead technical discovery sessions with stakeholders to translate business requirements into comprehensive solution architectures
• Partner with business stakeholders, project managers, and vendor teams to translate business requirements into technical specifications. Communicate complex technical concepts to non-technical audiences and provide technical expertise during client presentations.
• Develop and maintain architectural standards, patterns, and governance frameworks for ServiceNow implementations
• Design and oversee integrations between ServiceNow modules and other systems
• Provide technical leadership and mentorship to development teams throughout the solution lifecycle; act as the escalation point for complex technical challenges
• Establish and enforce ServiceNow development standards, coding best practices, and change management procedures. Conduct technical reviews and provide guidance to development teams to ensure solution quality and maintainability.
• Lead technical delivery across multiple concurrent workplace and safety-focused ServiceNow projects, ensuring consistent architecture approaches
• Identify and mitigate technical risks, ensuring solutions are scalable, secure, and maintainable
• Advise leadership on strategic platform capabilities, technical direction, and roadmap planning

This role requires a collaborative mindset and the ability to build strong relationships across teams

Knowledge of the WSD and Health and Safety module and understanding of the real estate domain a nice plus

What we are looking for

• ServiceNow Certified Master Architect (CMA) certification
• 8+ years of experience in IT service management and enterprise architecture
• 5+ years of hands-on experience implementing and customizing ServiceNow solutions
• Experience with WSD and HSE modules desirable
• Proven experience architecting complex, multi-instance ServiceNow environments
• Demonstrated experience designing enterprise-scale ServiceNow implementations with complex integration requirements. Strong understanding of web services, REST/SOAP APIs, and middleware technologies.
• Proven track record managing technical delivery on multiple concurrent projects, with experience in Agile/Scrum methodologies and project management frameworks.
• Expert-level knowledge of ServiceNow platform capabilities, limitations, and best practices
• Exceptional verbal and written communication skills, able to interact with all levels in the organization
• Comfortable with constantly evolving and changing priorities, enjoys new challenges
• Experience with business analysis or functional real estate knowledge in the professional services industry a plus