ServiceDeskAnalyst-Avature

Outscale Partners; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Outscale Partners in Gurugram is seeking a ServiceDesk Analyst for Avature and related HR platforms. You will provide first-level support, resolve user queries, and ensure operations stay within SLAs, assisting recruiters and hiring teams with system navigation.

You will handle tickets, maintain documentation, collaborate with HR Operations, Talent Acquisition, and tech stakeholders, and contribute to system adoption and user experience improvements.

Qualifications

• 2+ years of experience in HRIS/ATS environments or HR tech support.
• Understanding of recruitment workflows and user support processes.

Responsibilities

• Handle tickets and support recruiters and hiring teams with system navigation and process queries.
• Escalate complex issues as needed and maintain support documentation.
• Assist in improving system adoption and user experience.
• Collaborate with HR Operations, Talent Acquisition and technology stakeholders to ensure smooth operations.

Skills

HRIS

ATS

Recruitment Process Knowledge

Stakeholder Coordination

Education

Graduate in any discipline

Preferred: Business Administration, HR, IT, Computer Applications

Tools

Avature

ATS Platforms

HRIS Systems

MS Excel

Outlook

PowerPoint

Ticketing Tools

Basic Reporting Tools

Job description

The ServiceDeskAnalyst-Avature role is responsible for providing first-level support for Avature and related HR technology platforms used in recruitment and onboarding operations. The individual will act as the primary point of contact for end users, resolving system queries, troubleshooting issues, and ensuring smooth day-to-day platform operations within defined SLAs.

The role requires understanding of recruitment workflows, ATS/HRIS systems, and user support processes. Responsibilities include handling tickets, supporting recruiters and hiring teams with system navigation and process-related queries, escalating complex issues, maintaining support documentation, and assisting in improving system adoption and user experience.

The candidate will collaborate with HR Operations, Talent Acquisition teams, and technology stakeholders in a fast-paced environment while demonstrating strong communication, problem-solving ability, customer focus, and operational ownership.

Qualifications

Years of Experience

2+ Years

Shift Hours:

Standard US shift hours (comfortable with both EST and PST shift hours)

Education

Graduate in any discipline (B.Sc, B.Com, B.A, BBA, etc.)

Preferred: Business Administration, HR, IT, Computer Applications, or related field

Tools/Tech

Avature or any similar tool, ATS Platforms, HRIS Systems, MS Excel, Outlook, PowerPoint, Ticketing Tools, Basic Reporting Tools

Must have skills

• HRIS
• ATS
• Recruitment Process Knowledge
• Stakeholder Coordination

Good to have skills

• Avature
• Helpdesk Support
• Troubleshooting