Service Trainer - RO Technician

DrinkPrime; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

DrinkPrime is seeking a professional to oversee technician hiring, training, and quality audits in Bengaluru. The role involves evaluating technician performance and implementing new standard operating procedures (SOPs) to ensure service quality.

The ideal candidate will focus on optimizing spare costs, conducting field audits, and collaborating with central operations and quality teams. Applicants should be prepared to address and resolve technician issues as they arise.

Responsibilities

• Technician hiring, training, and retraining as guidelines provided by the central team.
• Conduct request audits by visiting customer location on quality of technician work.
• Evaluate technicians based on training and field performance.

Job description

Responsibilities

1. Technician hiring, training, and retraining as guidelines provided by the central team.
2. Conduct request audits by visiting customer location on the quality of technician work and digital audits as per Digital audit SOP.
3. Evaluate technicians based on training and on field performance and submit reports monthly.
4. Ensuring quality of job by proper analysis.
5. Implementation & adherence of new SOPs.
6. Solve technician field issues case by case, report repeated and unsolved cases to central ops and quality team.
7. Repeat jobs analysis, action items to be taken on training.
8. Spare cost optimization.