Trainee - Technical service

Careernet; Jalgaon, Chhatrapati Sambhajinagar District, Indore District; On-site; INR 250,000 - 420,000; Full time

Job summary

Careernet in Maharashtra seeks a field service technician to provide quality service to customers, install equipment, perform preventive maintenance, and respond to emergencies. The role focuses on minimizing downtime, meeting service revenue targets, and ensuring customer satisfaction.

The incumbent will report service activities, support sales with product knowledge, and contribute to the company’s image by providing market feedback on products and performance.

Responsibilities

• Provide quality service to internal and external customers in all assigned tasks, upholding organizational values
• Install equipment as per standard protocol
• Complete preventive maintenance routine as scheduled, and handle emergency calls
• Minimize equipment downtime and prevent call-backs
• Achieve service revenue targets as set by management
• Ensure customer satisfaction at all times
• Complete service max reporting in a timely manner
• Support sales function with product knowledge to gain competitive edge
• Add value to the company image and share market information on products and performance

Job description

Role & responsibilities

Key Responsibilities:

• Provide quality service to internal and external customers in all assigned tasks, while upholding organizational Values at all times
• Install equipments as per the standard protocol.
• Complete preventive maintenance routine as scheduled, as well as emergency calls.
• Minimize equipment down time and equipment failure call back.
• Achieve service revenue targets as set by the management.
• Provide Customers satisfaction at all times.
• Complete service max reporting as per the guideline in a timely manner.
• Constantly support sales function with competitive edge of products.
• Value addition to Companys image, Gain and Share Market information of products and its actual performance.

Key Performance Indicators –

• Improve service max Process compliance
• Preventive Maintenance
• Service Performance
• Service Sales
• Spare parts Management