Service Technician

SunTec India; Kolkata District; On-site; INR 200,000 - 350,000; Full time

Benefits offered by this job

Paid sick time

Paid time of

Job summary

SunTec India is seeking a Service Technician with 0–3 years of experience to join our field service team. The role involves handling customer issues, coordinating with clients and engineers, and performing preventive maintenance across assigned locations in India.

The ideal candidate has an ITI or equivalent technical qualification, a valid driving license, and strong customer service and communication skills.

Qualifications

• ITI or equivalent technical qualification required.
• Certification or license preferred.
• Valid driving license and willingness to travel.
• Good customer service and communication skills.
• Ability to handle multiple tasks and stay calm under pressure.
• Strong work ethic and growth mindset.
• Basic knowledge of MS Office.
• Intermediate English speaking ability.

Responsibilities

• Handle customer issues using appropriate tools and solutions
• Coordinate with clients, engineers, and technicians for smooth service delivery
• Follow up on service requests and provide timely updates
• Monitor equipment performance and carry out preventive maintenance
• Perform quality and safety checks on equipment
• Give product usage and safety demonstrations to customers
• Suggest product improvements and new features
• Track inventory and arrange material re-ordering
• Stay updated with industry trends through research and training
• Prepare and submit regular reports to managers
• Use basic Mechanical, Electrical, and Electronics knowledge for service work

Skills

Customer service

Communication

Multi-tasking

Calm under pressure

Growth mindset

Driving license

Travel willingness

English speaking

Education

ITI or equivalent technical qualification

Tools

MS Office

Job description

Designation - Service Technician

Experience - 0 to 3 years

Salary - 2L to 3.5L

Location - Bangalore/Chennai/Mumbai/Siliguri (depending on experience and interview performance)

Key Responsibilities

• Handle customer issues using appropriate tools and solutions
• Coordinate with clients, engineers, and technicians for smooth service delivery
• Follow up on service requests and provide timely updates
• Monitor equipment performance and carry out preventive maintenance
• Perform quality and safety checks on equipment
• Give product usage and safety demonstrations to customers
• Suggest product improvements and new features
• Track inventory and arrange material re-ordering
• Stay updated with industry trends through research and training
• Prepare and submit regular reports to managers
• Use basic Mechanical, Electrical, and Electronics knowledge for service work

Qualifications

• ITI or equivalent technical qualification
• Relevant certification or license preferred
• Valid driving license and willingness to travel
• Good customer service and communication skills
• Ability to handle multiple tasks
• Professional and calm under pressure
• Strong work ethic and growth mindset
• Basic knowledge of MS Office
• Intermediate English speaking ability

Job Types: Full-time, Permanent

Benefits

• Paid sick time
• Paid time of