Service Technician

SunTec India; Chennai District; On-site; INR 200,000 - 350,000; Full time

Benefits offered by this job

Paid sick time

Paid time off

Job summary

SunTec India is looking for a Service Technician to manage customer issues and ensure smooth service delivery in Chennai. Ideal candidates will have a technical qualification, experience handling customer interactions, and a willingness to travel.

This full-time position involves performing preventive maintenance and quality checks on equipment. Benefits include paid sick time and paid time off. Candidates should possess strong communication skills and basic technical knowledge.

Qualifications

• 0 to 3 years of experience in a technical role.
• Valid driving license and willingness to travel.
• Professional and calm under pressure.

Responsibilities

• Handle customer issues using appropriate tools and solutions.
• Coordinate with clients, engineers, and technicians for smooth service delivery.
• Monitor equipment performance and carry out preventive maintenance.
• Prepare and submit regular reports to managers.

Skills

Customer service skills

Communication skills

Basic knowledge of Mechanical, Electrical, and Electronics

Ability to handle multiple tasks

Intermediate English speaking ability

Education

ITI or equivalent technical qualification

Relevant certification or license preferred

Tools

Basic MS Office

Job description

Designation: Service Technician

Experience: 0 to 3 years

Salary: 2L to 3.5L

Location: Bangalore/Chennai/Mumbai/Siliguri (depending on experience and interview performance)

Key Responsibilities

• Handle customer issues using appropriate tools and solutions
• Coordinate with clients, engineers, and technicians for smooth service delivery
• Follow up on service requests and provide timely updates
• Monitor equipment performance and carry out preventive maintenance
• Perform quality and safety checks on equipment
• Give product usage and safety demonstrations to customers
• Suggest product improvements and new features
• Track inventory and arrange material re-ordering
• Stay updated with industry trends through research and training
• Prepare and submit regular reports to managers
• Use basic Mechanical, Electrical, and Electronics knowledge for service work

Qualifications

• ITI or equivalent technical qualification
• Relevant certification or license preferred
• Valid driving license and willingness to travel
• Good customer service and communication skills
• Ability to handle multiple tasks
• Professional and calm under pressure
• Strong work ethic and growth mindset
• Basic knowledge of MS Office
• Intermediate English speaking ability

Job Types: Full-time, Permanent

Benefits

• Paid sick time
• Paid time of