Engineer I- Service Technical Support

Vertiv; Thane; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Vertiv in Thane, Maharashtra is seeking an experienced Electrical/Electronics Engineer specializing in UPS systems and AC Power solutions. The role involves providing centralized technical support across India and ensuring service readiness for new and existing products.

The ideal candidate will possess a Bachelor's degree in Electrical or Electronics Engineering, with 5-10 years of relevant experience in UPS systems and strong problem-solving capabilities. Occasional travel may be required for project needs.

Qualifications

• 5-10 years of experience in UPS systems / Power Electronics / Critical Power applications.
• Strong technical knowledge of UPS topology, power modules, and control systems.
• Ability to support design and development of service upgrade kits.

Responsibilities

• Provide advanced technical support to field service engineers across India.
• Analyze field issues and support resolution for complex technical problems.
• Prepare technical documentation including installation procedures and service instructions.
• Conduct technical training sessions for internal teams and service partners.

Skills

UPS systems

Power Electronics

Critical Power applications

Troubleshooting

Root Cause Analysis

Communication skills

Analytical skills

Planning

Education

Bachelor’s Degree in Electrical or Electronics Engineering

Tools

CAD tools

PLM tools (Oracle Agile/PD Cloud)

Job description

Job Description

An experienced Electrical/Electronics Engineer specializing in UPS systems and AC Power solutions, responsible for providing centralized technical support across India. The role involves supporting field service teams, driving upgrade and modification initiatives, and ensuring service readiness for new and existing products.

Responsibilities

• Provide advanced technical support and guidance to field service engineers across India for UPS systems and AC power products
• Analyze field issues, identify root causes, and support resolution for complex technical problems
• Support design and development of service upgrade kits, retrofits, and component substitutions
• Prepare technical documentation including drawings, installation procedures, and service instructions
• Create and maintain Bills of Materials (BOM) for upgrades and service solutions
• Participate in Engineering Change Management (ECN), acting as Change Originator/Analyst
• Review and validate engineering changes and field feedback to improve product reliability
• Support New Product Introduction (NPI) activities ensuring service readiness (documentation, training, spares planning)
• Conduct technical training sessions for internal teams and service partners during new releases or upgrades
• Work closely with Engineering, Quality, Manufacturing, and Global Teams for issue resolution and improvements
• Coordinate with vendors/suppliers for technical evaluation, alternative parts, and cost optimization
• Support prototype validation, field trials, and implementation of corrective actions

Qualifications

• Bachelor’s Degree in Electrical or Electronics Engineering (preferred)
• 5–10 years of experience in UPS systems / Power Electronics / Critical Power applications
• Strong technical knowledge of UPS topology, power modules, control systems, and site integration
• Experience in troubleshooting, RCA (Root Cause Analysis), and field failure analysis
• Knowledge of CAD tools, documentation systems, and PLM tools (Oracle Agile/PD Cloud preferred)
• Strong analytical, planning, documentation, and communication skills
• Ability to work cross-functionally with service, engineering, and global teams
• Customer-focused mindset with strong problem-solving capabilities

Physical & Environmental Demands

• Office-based role with exposure to field sites, labs, and manufacturing environments as required
• Use of appropriate personal protective equipment (PPE) during site visits

Travel Requirement

• Approximately 20–30% travel (PAN India) based on project, escalation, and training requirements

Work Authorization

Vertiv will only employ those who are legally authorized to work in the United States. This position is not a sponsorship position. Candidates with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who require sponsorship now or in the future are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity / expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.