Engineer II - Field Service -UPS

Vertiv; Kolkata District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Vertiv is seeking a field service engineer to provide on-site and remote support for UPS systems, PDUs, STS, and related power electronics products. You will diagnose, repair, install, and maintain UPS equipment while ensuring safety and compliance.

The role involves travel to customer sites and collaboration with teams to ensure reliable power systems. The ideal candidate has a Diploma or Bachelor's in Electrical/Electronics Engineering with 4–6 years of UPS experience, and familiarity with

Qualifications

• Diploma/Bachelor’s degree in electrical engineering/Electronics Engineering.
• Minimum 4–6 years of experience in UPS systems support or related field.
• Experience with Vertiv products preferred.
• Strong understanding of electrical and electronics principles and UPS technology.
• Proficiency in diagnosing and repairing UPS systems.
• Familiarity with network protocols and remote monitoring tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide on-site and remote support for installation, maintenance, and troubleshooting of UPS systems.
• Diagnose and resolve hardware, software, and network-related issues affecting UPS performance.
• Assist in the configuration and commissioning of new UPS installations.
• Conduct routine inspections and preventive maintenance on UPS systems to ensure optimal performance.
• Maintain accurate records of maintenance activities, including any repairs or replacements.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Train customers on the proper use and maintenance of UPS systems.
• Prepare detailed reports of service visits, including diagnostic findings, actions taken, and recommendations for future maintenance.
• Maintain up-to-date documentation of all service activities and customer interactions.
• Stay current with the latest developments in UPS technology and industry best practices.
• Participate in ongoing training and professional development to enhance technical skills and knowledge.
• Adhere to all safety protocols and guidelines to ensure a safe working environment.
• Ensure compliance with company policies and industry standards in all service activities.

Skills

Analytical skills

Communication skills

Independent work

Multitasking

Education

Diploma/Bachelor's in Electrical/Electronics Engineering

Tools

Remote monitoring tools

Network protocols

Job description

Brief Job Description

Responsible for providing on-site and remote technical support, maintenance, and troubleshooting for uninterruptible power supply (UPS) systems, PDU (Power Distribution Units), STS (Static transfer Switches), AHF (Active Harmonic filters) and other similar Power electronics products. The role requires extensive knowledge of UPS systems, strong analytical skills, and the ability to work independently or as part of a team to ensure the reliability and performance of power systems.

Key Responsibilities

• Provide on-site and remote support for installation, maintenance, and troubleshooting of UPS systems.
• Diagnose and resolve hardware, software, and network-related issues affecting UPS performance.
• Assist in the configuration and commissioning of new UPS installations.
• Conduct routine inspections and preventive maintenance on UPS systems to ensure optimal performance.
• Maintain accurate records of maintenance activities, including any repairs or replacements.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Train customers on the proper use and maintenance of UPS systems.
• Prepare detailed reports of service visits, including diagnostic findings, actions taken, and recommendations for future maintenance.
• Maintain up-to-date documentation of all service activities and customer interactions.
• Stay current with the latest developments in UPS technology and industry best practices.
• Participate in ongoing training and professional development to enhance technical skills and knowledge.
• Adhere to all safety protocols and guidelines to ensure a safe working environment.
• Ensure compliance with company policies and industry standards in all service activities.

Qualifications

• Education: Diploma/bachelor’s degree in electrical engineering/Electronics Engineering.
• Experience: Minimum of 4-6 years of experience in UPS systems support or a related field.
• Experience with Vertiv Products is preferable.
• Strong understanding of electrical and electronics principles and UPS technology.
• Proficiency in diagnosing and repairing UPS systems.
• Familiarity with network protocols and remote monitoring tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks effectively.

Work Environment

The position may require travel to customer sites and may involve working in various environmental conditions. Flexibility to work outside regular business hours for emergency support and maintenance activities.

Additional Requirements

• Ability to travel as needed.
• Ability to lift and handle UPS components and equipment.

About Us

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

OUR CORE PRINCIPALS

Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

About The Team

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.