Lead Engineer - Field Service - Power

Vertiv Energy; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Vertiv Energy in Bengaluru is seeking an experienced UPS Support Engineer to provide on-site and remote maintenance, troubleshooting, and commissioning for UPS systems and related power electronics. The role requires deep knowledge of electrical engineering principles and strong analytical skills.

You will diagnose hardware and software issues, perform preventive maintenance, and train customers on proper UPS operation and safety. Willingness to travel and work outside regular hours is expected.

Qualifications

• Diploma or bachelor's degree in electrical or electronics engineering.
• 8–10 years of experience in UPS systems support or related field.
• Experience with Vertiv products is preferred.

Responsibilities

• Provide on-site and remote support for UPS system installation, maintenance, and troubleshooting.
• Diagnose hardware, software, and network issues affecting UPS performance.
• Configure and commission new UPS installations.
• Perform preventive maintenance and document activities.
• Communicate with customers and train them on UPS use and maintenance.
• Prepare detailed service reports and maintain records.
• Stay current with UPS technology and safety guidelines.
• Travel to customer sites as required; work outside normal hours when needed.

Skills

UPS technology

Troubleshooting

Network protocols

Remote monitoring

Education

Diploma/Bachelor's in Electrical/Electronics Engineering

Tools

Remote monitoring tools

Diagnostics equipment

Job description

Job Description

Brief
Responsible for providing on-site and remote technical support, maintenance, and troubleshooting for uninterruptible power supply (UPS) systems, PDU (Power Distribution Units), STS (Static transfer Switches), AHF(Active Harmonic filters) and other similar Power electronics products. The role requires extensive knowledge of UPS systems, strong analytical skills, and the ability to work independently or as part of a team to ensure the reliability and performance of power systems.

Key Responsibilities:

Technical Support

Provide on-site and remote support for installation, maintenance, and troubleshooting of UPS systems.

Diagnose and resolve hardware, software, and network-related issues affecting UPS performance.

Assist in the configuration and commissioning of new UPS installations.

Preventive Maintenance

Conduct routine inspections and preventive maintenance on UPS systems to ensure optimal performance.

Maintain accurate records of maintenance activities, including any repairs or replacements.

Customer Interaction

Communicate effectively with customers to understand their needs and provide appropriate solutions.

Train customers on the proper use and maintenance of UPS systems.

Documentation and Reporting

Prepare detailed reports of service visits, including diagnostic findings, actions taken, and recommendations for future maintenance.

Maintain up-to-date documentation of all service activities and customer interactions.

Technical Training and Development

Stay current with the latest developments in UPS technology and industry best practices.

Participate in ongoing training and professional development to enhance technical skills and knowledge.

Compliance and Safety

Adhere to all safety protocols and guidelines to ensure a safe working environment.

Ensure compliance with company policies and industry standards in all service activities.

Qualifications

• Education: Diploma/bachelor s degree in electrical engineering/Electronics Engineering.
• Experience: Minimum of 8-10 years of experience in UPS systems support or a related field.

Experience with Vertiv Products is preferable.

Technical Skills

Strong understanding of electrical and electronics principles and UPS technology.

Proficiency in diagnosing and repairing UPS systems.

Familiarity with network protocols and remote monitoring tools.

Soft Skills

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and manage multiple tasks effectively.

Work Environment

The position may require travel to customer sites and may involve working in various environmental conditions.

Flexibility to work outside regular business hours for emergency support and maintenance activities.

Additional Requirements

Ability to travel as needed.

Ability to lift and handle UPS components and equipment