Service Support Senior Coordinator

Vertiv Co; Kolkata District; On-site; INR 300,000 - 600,000; Full time

Job summary

Vertiv Co in Kolkata, India seeks a documentation and compliance specialist to collect pre and post contract documents related to administrative, tax and safety matters, ensuring alignment with Vertiv procedures and local regulations.

The role involves managing DUVRI-related documentation, coordinating with customers and brokers for insurance docs, and delivering safety and regulatory documentation to customers and internal teams.

Qualifications

• Excellent written and oral communication skills.
• Language skills: Local.
• Basic technical knowledge of the Vertiv product portfolio.
• Technical education is preferred but not mandatory.

Responsibilities

• Collect pre and post contract documentation related to administrative, tax and safety matters.
• Check documentation and data requested by Customers are pertinent and in compliance with Vertiv procedures and policies as well as local legislation.
• Provide financial/commercial documents to our customers to update supplier register.
• Delivery of the Safety and Health documentation required by Customers and related to DUVRI.
• Manage and deliver documentation required by customers and coordinate with Brokers for insurance documentation.

Skills

Communication skills

Local language proficiency

Technical product knowledge

Disciplined and dynamic

Education

Technical education (degree nice to have)

Job description

Brief Job Description:

• Collect pre and post contract documentation related to administrative, tax and safety matters
• Check documentation and data requested by Customers are pertinent and in compliance with Vertiv procedure and policies as well as with Italian legislation
• Provide financial/commercial documents to our customers to update supplier register

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Management of Company conformity declaration related to payment of duties
• Request DUVRI by all our customers
• Manages data base of DUVRI received from our customers
• DUVRI analysis
• Introduce necessary variables in our “Piano Operative Sicurezza Vertiv “related to DUVRI
• Delivery to our Customers “Piano Operative Sicurezza Vertiv “, previously set by Company H&S Officer Management and delivery of administrative and safety documentation required by Customers
• Collaboration with CEs for reporting on site add risks that customer have not reported on DUVRI
• Manages and delivering documentation required by customers
• Management of any Company insurance documentation to be provided by Brokers

Qualifications:

Required/ Minimum Qualifications:

• Technical education (degree is nice to have but not a must)
• Excellent written and oral communication skills
• Language skills: Local
• Basic technical knowledge of the Vertiv product portfolio

Additional / Preferred Qualifications: -

• None

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• Disciplined and dynamic.
• Organizationalskills
• Customer Awareness
• Ability to positively interact with Customers, all the levels of the Company organization and outside bodies / authorities.

Time Travel Needed:

• None